Customer Service Representative | w/14th month pay
Full-time
Dynamic Talent Solutions
Responsibilities:
- Provide exceptional customer service by addressing customer inquiries and concerns related to financial or insurance products promptly.
- Assist customers with product or policy inquiries, account or order processing, and issue resolution.
- Maintain a high level of knowledge about company products, services, and basic financial/insurance processes to provide accurate information.
- Document customer interactions, transactions, and feedback for compliance, quality assurance, and continuous improvement.
- Collaborate with team members to enhance the overall customer experience and service delivery.
Job Requirements:
- Fresh graduates are welcome to apply
- BPO calls/voice support experience (financial services or insurance accounts is a big plus)
- Excellent interpersonal and English communication (written and verbal) skills
- Strong customer service orientation and problem-solving skills, with the ability to handle sensitive financial information
- Ability to work in a fast-paced, dynamic environment
- Proficient in basic computer navigation and troubleshooting
- Detail-oriented with the ability to handle multiple tasks
- Can start immediately, if possible
Benefits:
- HMO on day 1 of employment
- HMO for 2 free dependents
- Leave credits + Leave encashment
- Performance incentive bonus
- Annual performance increase
- 14th-month pay
Vacancy posted 21 days ago
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