WFM Business Partner
telus digital
This position requires local presence. Please view similar jobs below.
Description
- Oversee a medium size account or a group of small accounts, acting as a primary point of contact for internal stakeholders or external clients
- Work closely with clients or internal stakeholders to understand business needs and ensure that the workforce management approach meets and exceeds their expectations for delivery and quality
- Ensure proper resource allocation and cost management across the designated accounts
- Optimize WFM performance for the designated accounts by continuously addressing opportunities, enhancing processes, and mentoring the team on processes and technical skills
- Resolve process bottlenecks and remove obstacles in collaboration with other WFM or other functional teams
- Provide functional leadership to Resource Planners, Schedulers and Real Time Analysts
Vacancy posted 15 hours ago
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