Remote NEMT Dispatcher & Billing Coordinator US-Based Remote (with similar experience using RouteGenie)

Job Type: 
Full-time or Part-time

Schedule: 
Monday–Friday, 6–8 hours per day
Must be available during U.S. business hours (Eastern Time)

Work Location: 
Remote

Job Description: 

We are a Michigan-based Non-Emergency Medical Transportation (NEMT) company seeking an experienced Remote Dispatcher & Billing Coordinator to manage daily operations.

This is a fully remote position responsible for answering inbound calls, scheduling trips, dispatching drivers, and handling billing using RouteGenie.

We are looking for someone who is reliable, detail-oriented, and experienced in NEMT operations who can work independently with minimal supervision.

This is a fully remote position. We welcome applicants from outside the United States as long as you are fluent in English and able to work during U.S. business hours.

Responsibilities: 

Answer inbound calls using a VoIP system (Dialpad)

Schedule and manage trips in RouteGenie

Dispatch drivers and optimize routes

Handle same-day changes, delays, and problem-solving

Communicate with patients and healthcare facilities

Manage billing and invoicing (insurance and private pay)

Track and follow up on outstanding invoices

Maintain accurate trip and client records

Requirements: 

Experience with NEMT dispatching and scheduling

Experience using RouteGenie or similar software (TripMaster, Modivcare, MTM, etc.)

Experience handling inbound calls professionally

Experience with billing or invoicing

Strong communication and organizational skills

Ability to work independently and manage multiple tasks

Must be fluent in English (spoken and written)

Must have reliable internet and a quiet workspace

Preferred: 

Experience with Medicaid or facility billing

Experience working remotely in a dispatch or logistics role

Familiarity with healthcare transportation workflows