Tenant Relations Manager (Makati)
cbre asia pacific
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Job ID 274241 Posted 30-Apr-2026 Role type Full-time Areas of Interest Property Management Location(s) Makati City - National Capital Region - Philippines Role Purpose
The Tenant Relation Manager is responsible for delivering operational excellence, compliance, customer satisfaction, and continuous improvement across assigned areas. The role ensures that services are delivered efficiently, risks are mitigated, stakeholders are supported, and operational records are fully maintained. Tenant & Stakeholders
Acts as key liaison with tenants, addressing concerns and ensuring good relationships. Ensures adherence to house rules and facilitates issue resolution. Supports movein/moveout activities, coordinating documentation and approvals. Collects and analyzes tenant feedback for service improvement. Maintains communication between property management, tenants, and service providers. Leads community engagement or building events as needed. Helpdesk/CAFM(Computer-Aided Facility Management)
Manages helpdesk operations including ticket logging, dispatch, tracking, and closure. Ensures accuracy of helpdesks data including asset registers, maintenance schedules, and certifications. Generate operational reports, dashboards, and performance summaries. Coordinates with engineering and soft services teams on task status. Monitors SLA performance and escalate delays or risks. Supports documentation, evidence collection, and record keeping. Qualifications
Bachelor's degree in Business, Engineering, Facilities Management, Property Management or related field. 3–5 years' experience in tenant relations, property/facilities management, or building operations. Working knowledge of helpdesk systems, SLA management, and operational reporting. Experience in compliance, HSE, audits, and regulatory documentation. Strong communication, customer service, and stakeholder management skills. Organized, detail-oriented, and capable of managing multiple priorities in an operational environment. Experience coordinating with engineering, soft services, and external vendors. Proficient in MS Office and operational reporting tools. Proactive, trustworthy, and able to work independently with minimal supervision. Amenable to work on site in Makati City and support building operations as required Service line: None
The Tenant Relation Manager is responsible for delivering operational excellence, compliance, customer satisfaction, and continuous improvement across assigned areas. The role ensures that services are delivered efficiently, risks are mitigated, stakeholders are supported, and operational records are fully maintained. Tenant & Stakeholders
Acts as key liaison with tenants, addressing concerns and ensuring good relationships. Ensures adherence to house rules and facilitates issue resolution. Supports movein/moveout activities, coordinating documentation and approvals. Collects and analyzes tenant feedback for service improvement. Maintains communication between property management, tenants, and service providers. Leads community engagement or building events as needed. Helpdesk/CAFM(Computer-Aided Facility Management)
Manages helpdesk operations including ticket logging, dispatch, tracking, and closure. Ensures accuracy of helpdesks data including asset registers, maintenance schedules, and certifications. Generate operational reports, dashboards, and performance summaries. Coordinates with engineering and soft services teams on task status. Monitors SLA performance and escalate delays or risks. Supports documentation, evidence collection, and record keeping. Qualifications
Bachelor's degree in Business, Engineering, Facilities Management, Property Management or related field. 3–5 years' experience in tenant relations, property/facilities management, or building operations. Working knowledge of helpdesk systems, SLA management, and operational reporting. Experience in compliance, HSE, audits, and regulatory documentation. Strong communication, customer service, and stakeholder management skills. Organized, detail-oriented, and capable of managing multiple priorities in an operational environment. Experience coordinating with engineering, soft services, and external vendors. Proficient in MS Office and operational reporting tools. Proactive, trustworthy, and able to work independently with minimal supervision. Amenable to work on site in Makati City and support building operations as required Service line: None
Vacancy posted 1 day ago
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