Data Center Site Operations TAC Lead (ST Telemedia GDC)
Globe Telecom, Inc.
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
The Data Center Technical Assistance Center (TAC) Lead is responsible for leading the 24/7 monitoring and operational support of mission-critical data center facilities. This role oversees the TAC team, manages incidents and customer communications, coordinates with site operations and vendors, and ensures critical infrastructure remains available, reliable, and compliant with operational standards. Managing the daily governance of KPI's utilizing various reports, such as metrics data and observations. Collect and analyze data to measure gaps, performances, and use of data for efficiency purposes. Building and maintaining excellent communication and relationships with several cross-functional teams. Able to prioritize, execute, or provide clarification or explanation of changes, goals and other duties.Key Responsibilities
- Lead and supervise the Technical Assistance Center (TAC) team during assigned shifts.
- Monitor critical infrastructure systems including electrical, mechanical, cooling, fire protection, security, BMS, ECMS, and EPMS.
- Manage operational incidents from detection through resolution, including escalation, coordination, and reporting.
- Serve as the primary operational contact for customers during incidents, maintenance activities, and service updates.
- Coordinate with Site Operations, Engineering, Security, IT, contractors, and vendors to ensure timely issue resolution.
- Ensure compliance with Standard Operating Procedures (SOP), Emergency Operating Procedures (EOP), and Method of Procedures (MOP).
- Maintain accurate shift logs, incident reports, and operational documentation.
- Support planned maintenance, change management, and emergency response activities.
- Drive continuous improvement initiatives to enhance operational efficiency and service reliability.
- Coach, mentor, and develop TAC Specialists while promoting a culture of safety, teamwork, and operational excellence.
Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Data Center Site Operations TAC Lead (ST Telemedia GDC) in Quezon City vacancy
- ...managing the full lifecycle of data center design and construction... ...within predefined timelines. Operating within the strategic directives... ...enforcing a strict safety culture on site, based on the company's... ...worker, the project manager shall lead or coordinate the prompt...
- At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description The Billing and Vendor Specialist will take...
- ...hands-on experience building South Africa’s leading digital bank, TymeBank, one of the... ...About the role We're seeking a Lending Operations Team Lead to oversee the end-to-end operational... ...records by reconciling core banking data, partner reports and Finance balances...
- Patient Counseling: Educating patients on how to use medications, including dosage, proper administration, potential side effects, and interactions with other drugs or foods. Collaboration with Healthcare Providers: Communicating with physicians and other healthcare...
- ...banking technology and hands-on experience building South Africa’s leading digital bank, TymeBank, one of the fastest-growing digital... ...to financial freedom. About the role The Marketing Operations Lead drives the end-to-end execution of multiple marketing campaigns...
- ...helping find cures for cancer. DESCRIPTION: As Analytics Lead – Data Engineering , your focus will be on leading data... ...storytelling. ~ Problem Solving: Investigate analytics and operational challenges, identify effective solutions, and lead or support...Remote job
440 - 615 Php per hour
...About the Role We are seeking an experienced Data Center Technician for freelance/contract work in Quezon City, Philippines . This is an on-site position supporting mission-critical infrastructure at premier data center facilities. Compensation ₱440-615/hr...- ...Location: 100% Onsite (Trinoma) Schedule: Clinic operates 7 days a week (Day off schedules - Rotational)... ...that improve clinic performance. Analyze data, anticipate problems, and implement solutions fast. Lead by example: coach, manage, and elevate a diverse...
640000 - 910000 Php per year
...About the Role Join our team as a Data Center Technician in Quezon City, Philippines . This is a full-time, on-site position where you'll support critical infrastructure... ...Collaborate with engineering and operations teams Participate in capacity planning and...- ...companies build high-performing remote teams across the Philippines, Latin America, and South Africa. We're looking for a Client Operations Lead to own the client experience and keep hiring engagements moving from kickoff through successful placement. This is a high-...
- ...Operations Lead | Full Remote set-up | Night Shift The Operations Lead is responsible for running the day-to-day operations of the Appointment... ...advisory meetings, while maintaining process discipline, data accuracy, and continuous improvement. This is a hands-on...
- ...Job Description – Operations Team Lead (Technical Support) We are looking for an experienced Operations Team Lead to oversee a technical support team handling HR and workforce management platforms. The ideal candidate has strong leadership experience and a solid background...
- ...Lead, coach, and manage a team of Technical Support Representatives to achieve operational KPIs and service level agreements Monitor team performance, productivity, attendance... ...Ensure compliance with company policies, data security standards, and client requirements...
- ...Eastern Timezone (Night Shift in PH) ~100% Onsite – Work alongside a dynamic and growing team Job Summary: The People & Operations Lead – Philippines is responsible for leading the HR function and overseeing the day-to-day operations of the office. This role...
- ...We’re Hiring: Operations Team Lead (Onsite) Location: Eastwood, Quezon City Salary: Up to ₱49,000 (Package) Work Setup: Onsite Job Description: We are looking for an experienced Operations Team Lead with a strong technical support background to lead...
- We are looking for an experienced Operations Team Lead with a strong Technical Support background to manage and support enterprise HR technology accounts. The ideal candidate has excellent English communication skills and at least 3 consecutive years of experience as...
- ...solutions to global enterprises. Position: Operation Team Leader Company Industry: BPO... ...direct leadership over Supervisors, Team Leads, or Associate Managers. ~ Background in... ...& Loss responsibility. Serve as the site point of contact and manage business continuity...
- ...WE ARE HIRING: Command Centre Team Lead Location: Taguig Work Setup: Onsite Shift... ...Lead to oversee workforce management, operational monitoring, and reporting functions supporting... ...allocation, SLA performance, and data-driven decision-making across the organization...
18000 - 37000 Php
~ Respond to customer inquiries via phone, email, and chat. ~ Provide accurate information about products and services. ~ Resolve customer issues and complaints efficiently. ~ Maintain detailed records of customer interactions. ~ Collaborate with team members to...- ...Role Details Job Title : Lead Generation & Business Development Operations Coordinator Department : Business Development, Top Source Executive Search... ...all leads are followed up promptly, and that pipeline data and reporting remain reliable. This is a hybrid role...
- ...Data Analyst Location: Quezon City, Metro Manila Job Type... ..., analyzing, and interpreting operational data to identify trends,... ...with KPI reporting within a call center or BPO environment. What... ...Work Schedule Full-time On-site Quezon City, Robinson's Cybergate...
- ...The Design Engineer for Data Center works with the design manager, account managers, project managers, CAD operators, and the team of technicians to design data center systems that meet our customer’s specific needs. Provides Pre-Sales Support for Data Center requirements...
- ...The Site Locator is responsible for identifying, evaluating, and recommending strategic... ...This role requires strong field presence, data-driven decision-making, and collaboration... .... - Coordinate with the Expansion and Operations teams for site validations and approvals....
- ...hands-on experience building South Africa’s leading digital bank, TymeBank, one of the... ...products with the brand strategy front and center, and bring creative, out-of-the-box thinking... ...digital, and analytics teams to deliver data-driven, results-oriented campaigns that strengthen...
- Assist customers with inquiries and provide product information Resolve issues through effective problem-solving techniques Handle customer complaints with professionalism and empathy Maintain accurate records of customer interactions Collaborate...
- ...certify, and assume liab il ity for work performed. # V erify t h e accuracy of survey data, including measu r ements and calculations conducted by the survey sites. # Direct or conduct surveys in order to establ i shed legal boundaries for prope rt ies,...
- ...hands-on experience building South Africa’s leading digital bank, TymeBank, one of the... ...through coaching, process oversight, and data-driven decision-making, balancing recovery... ...performance conversations. Collections Operations — Oversee end-to-end collections workflows...
- ...Position: C&I Data Analyst Location: Eastwood, Quezon City Salary... ...-100K Work set up:Work on site 8AM-5PM AU time The Data... ...contributing to C&I growth, operational efficiency, and enabling data-... ...is obtained with sufficient lead time to support delivery outcomes...
- ...Inc. is seeking an experienced Inventory Data Encoder to join our team in Quezon City,... ...fast-paced warehousing and distribution operations. What you'll be doing Meticulously... ...About us Autobot Autoworks, Inc. is a leading provider of high-quality automotive parts...
- ...results-driven Real-Time Analyst (RTA) Lead to oversee real-time workforce management... ...RTA Lead will partner closely with WFM and Operations teams to identify risks, manage intraday... ...teams of RTAs, preferably in a contact center/BPO environment. ~ Experience managing...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Data Center Site Operations TAC Lead (ST Telemedia GDC). Be the first to apply!
