Client Experience Coordinator

Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. The Client Experience Coordinator role provides entry-level coordination, administrative, data cleaning, and reporting support across the Voice of the Client (VoC) program, including monthly Project Survey administration, Client Listening, and Bid Debriefs, as well as broader support for the Client Development Team (CDT). Working under close guidance from the Global Client Insights Program Manager and Client Experience Specialist, the role follows established processes to support scheduling, survey administration, meeting coordination, document organization, note-taking, tracker updates, data preparation, and routine reporting. The role handles routine tasks, follows defined procedures, escalates exceptions, and builds knowledge of VoC systems, CDT priorities, and team processes. Responsibilities & Duties Program Coordination & Administration - Support routine stakeholder interviews, meetings, schedules, and follow-up activities using established processes. - Provide overflow coordination support for Client Listening activity when additional scheduling capacity is required.

- Support meeting logistics, including setup, materials preparation, note-taking when needed, tracker updates, and follow-up reminders. - Assist with assigned projects, initiatives, information requests, and routine stakeholder coordination. - Provide administrative support for the broader Client Development Team, including the Global Client Insights Program Manager, Client Development leadership, and other team members supporting key program work. - Support meetings, workshops, room bookings, document preparation, agenda materials, minutes, and tracker updates for assigned CDT activities. - Organize and maintain CDT documents, workshop notes, meeting notes, and follow-up materials so information is easy to find and ready for manager review. - Conduct basic research and assist with defined program activities as requested. Mailbox, Systems & Data Support - Monitor the client feedback survey mailbox and respond to routine requests using established processes. - Document common requests, respond to routine mailbox items using approved guidance, and escalate exceptions or non-standard matters to the Client Experience Specialist. - Support routine system data entry and updates across Qualtrics, Salesforce/CFM, SharePoint, and other program tools as assigned. - Support monthly Project Survey administration using established processes, including survey setup, distribution support, response tracking, follow-up coordination, and related data updates. - Complete routine data cleaning and validation using standard steps to support survey reporting, dashboard exports, and program records. - Support dashboard exports and recurring data preparation activities. - Maintain organized and accurate digital files and program records. Reporting & Presentation Support - Prepare and maintain routine reports using approved templates and processes.