Service Delivery Coordinator
TGT Global
POWER YOUR IT CAREER WITH A GROWING MSP TEAM!
Work with Microsoft 365, Active Directory, and modern IT environments while enjoying Day 1 HMO, free daily meals, and outstanding career growth opportunities.
Awesome perks await in #WeAreTGT: Eastwood!
Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
Vibrant City Location: Work in Eastwood (Day Shift!)
As an IT Support Engineer...
You'll be responsible for providing comprehensive technical support to our MSP partners and their clients.
Ideal Technical Profile
More than 2+ years of required experience as a Customer Service or similar technical support role
Knowledge in Ticketing CRM
Basic Intermediate knowledge in Active Directory, O365 or any cloud services provider
Strong desktop knowledge (Windows 11)
Diagnose and rectify WAN and LAN issue, including ADSL based technologies
Practical experience in PC hardware repairs is a advantage
Ability to multi-task and adapt to change quickly
Service awareness of all organizations key service for which support is being provided.
Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers.
Strong problem-solving and decision-making skills.
AMENABLE TO WORK ONSITE: Eastwood Day Shift
Your Impact Starts Here
Incident Management and Ticket Resolutions
Address issues and service requests that relates to all technology, from workstations, servers, tablets, printers, phones, networks, vendor specific hardware, and software
Additional general administration tasks
Monitoring and Management of System Alerts
Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.
Other key responsibilities
Documentation and knowledge sharing
Communication with customers
MORE THAN JUST A JOB
Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.
Make the most of our 100% virtual recruitment. Apply today!
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