Property Manager

The Property Manager is responsible for the overall management, operation, and administration of the property, ensuring the efficient delivery of services, financial stability, regulatory compliance, and resident satisfaction. The role oversees all departments, including Administration, Engineering, Finance, and Security, while serving as the primary liaison with the Board of Trustees, contractors, government agencies, service providers, and residents. The Property Manager is accountable for achieving operational excellence, maintaining the property's assets, and implementing projects that enhance the value of the community.

• Direct and oversee the day-to-day operations of the property to ensure efficient and effective service delivery.

• Ensure all resident requests, complaints, move-ins, move-outs, work permits, and other operational concerns are acted upon promptly.

• Supervise and monitor the performance of all departments, including Administration, Engineering, Finance, Housekeeping, and Security.

• Conduct regular coordination meetings with department heads and service providers to review operational issues and priorities.

• Monitor departmental accomplishments and ensure compliance with company standards and service level expectations.

• Handle complex or escalated resident concerns and ensure timely resolution.

• Oversee engineering operations, preventive maintenance programs, equipment performance, and facility improvements.

• Supervise capital improvement projects, renovations, and special engineering initiatives, including RFID system implementation and other building enhancement projects.

• Review equipment history, maintenance records, and operational reports.

• Assist in contractor coordination, bid evaluation, proposal reviews, and project implementation.

• Approve Purchase Requests (PRs), Abstracts of Bids (AOBs), Purchase Orders (POs), and other procurement documents in accordance with company policies.

• Oversee all security operations to ensure a safe and secure environment for residents, visitors, and staff.

• Monitor security personnel performance, training programs, seminars, and operational readiness.

• Conduct regular reviews of incident reports, security procedures, and emergency preparedness plans.

• Coordinate with security agencies regarding performance evaluations, commendations, corrective actions, and contract compliance.

• Oversee collection performance, disbursements, financial reports, and accounting operations.

• Review daily collection reports and monitor collection efficiency.

• Validate Statements of Account (SOA), account adjustments, and financial transactions.

• Assist in budget preparation, financial planning, and cost control initiatives.

• Manage banking relationships, including account openings, time deposits, and other banking transactions.

• Monitor financial compliance and safeguard the association's financial resources.

• Draft, review, and monitor service agreements, contractor agreements, and other contracts.

• Ensure timely renewal and compliance of contracts and service agreements.

• Coordinate procurement activities, vendor selection, and contractor accreditation.

• Ensure compliance with applicable laws, government regulations, and association policies.

• Serve as the primary liaison between Management and the Board of Directors.

• Prepare comprehensive Board Reports, operational updates, and management presentations.

• Draft Board Resolutions, meeting agendas, and Minutes of Meetings.

• Facilitate Board approvals for operational, financial, and project-related matters.

• Implement Board-approved policies, projects, and strategic initiatives.

• Maintain professional communication and build strong working relationships with Board members.

• Administer the property's insurance coverage and coordinate policy renewals.

• Process and monitor insurance claims, ensuring complete documentation and timely settlement.

• Handle legal matters, resident complaints, and coordination with legal counsel when necessary.

• Manage risk mitigation initiatives to protect the interests of the Association.

• Maintain effective communication with government agencies, utility providers, homeowners' associations, and external stakeholders.

• Coordinate with utility companies regarding account transfers and service-related concerns.

• Represent the property in meetings with barangay officials, regulatory agencies, and industry organizations.

• Prepare and release official memoranda, notices, and communications to residents.

• Develop and maintain the annual calendar of activities and community events.

• Oversee inventory management, procurement planning, and stock control.

• Plan and coordinate employee training, seminars, and professional development programs.

• Supervise documentation related to annual financial statements (AFS) and other corporate compliance requirements.

• Perform other duties necessary for the efficient operation and continuous improvement of the property.

• Bachelor's degree in engineering or accountancy (preferred)

• Minimum of 5 years of experience in Property Management

• Strong leadership, communication, and interpersonal skills

• Proven experience managing the day-to-day operations of residential and/or commercial properties

• Knowledgeable in building administration, maintenance, regulatory compliance, and government permit processing.

• Excellent problem-solving and decision-making skills