Quality Auditor - Accounts Receivable RCM | Healthcare
Full-time
AGS Health Philippines, Inc
Job Title: Quality Auditor
Location: McKinley West, Taguig
Work set-up: Onsite
Start Date: ASAP
Key Responsibilities:
Monitor and evaluate customer interactions to ensure quality and consistency
Conduct audits and assess agent performance based on established quality standards
Provide meaningful feedback and support coaching efforts to help agents improve
Analyze quality trends, identify recurring issues, and recommend process improvements
Ensure compliance with client requirements, company policies, and regulatory guidelines
Collaborate with Operations, Training, and Leadership teams to drive continuous improvement initiatives
Prepare and maintain accurate reports, audit findings, and quality performance analyses
Able to handle multiple accounts
Vacancy posted 1 day ago
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