Customer Service - Voice and Non-Voice - Easy Account
Full-time
Sapient Global Services
Customer Service Representative - Non-Voice Metro Manila | Onsite Job Description We are hiring Non-Voice Customer Service Representatives to handle customer inquiries through chat, email, or messaging platforms. Deliver professional assistance without using the phone. Responsibilities:
- Respond to customer inquiries via chat or email
- Provide accurate information about products, services, or accounts
- Resolve issues efficiently and professionally
- Document all interactions in the system
- Escalate complex concerns to supervisors
- Maintain quality, productivity, and customer satisfaction metrics
- Shifts include nights, weekends, and holidays
- Paid training on non-voice processes and platforms
- High School or Senior High School graduate (College preferred)
- Strong written English communication
- Detail-oriented, solution-driven, and customer-focused
- Basic computer skills and multitasking
- Willing to work onsite in Metro Manila
- Retail, mall sales, F&B, hospitality, front desk, sales, or any customer-facing experience
- Applicants with direct customer interaction experience are welcome to apply
- Career shifters and fresh graduates are encouraged to apply
- Competitive pay with incentives
- Career growth and skill-building opportunities
- Collaborative, supportive, and dynamic team environment
Vacancy posted 4 days ago
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