CSR Teleperformance Cebu | Insular & IT Park | Up To 25K
23000 - 25000 PhpGratitude Inc
*Customer Service Representative - Teleperformance Cebu | Up to ₱25K*
*Company:* Teleperformance
*Locations:* Cebu - Insular | Cebu - IT Park
*Position:* Customer Service Representative
*Work Setup:* 100% Onsite - Shifting Schedule
*Job Type:* Full-time
Company Overview
Teleperformance is one of the world's leading BPO companies, trusted by global brands for customer experience and business process services. Teleperformance Cebu offers a modern workplace, world-class training, and clear career growth for employees building a long-term career in BPO.
Job Description
We are looking for motivated and customer-oriented individuals to join our growing team as Customer Service Representatives in Teleperformance Cebu.
As a CSR, you will assist customers with inquiries, provide accurate information, resolve concerns, and ensure a positive customer experience. You will be trained to handle customer interactions professionally while meeting quality and productivity standards.
Available Locations & Qualifications
*CEBU - INSULAR*
- Salary Package: Up to ₱21,000
- At least High School or Senior High School Graduate
- At least 6 months Customer Contact Experience (CCE)
*CEBU - IT PARK*
- Salary Package: Up to ₱25,000
- At least High School or Senior High School Graduate
- At least 6 months Customer Contact Experience (CCE)
General Requirements
- Good communication and customer service skills
- At least 6 months Customer Contact Experience (CCE)
- Willing to work onsite in Cebu - Insular or IT Park
- Willing to work shifting schedules, including nights, weekends, and holidays
- Willing to undergo recruitment and assessment process
- Can start ASAP
Responsibilities
- Handle inbound customer inquiries via voice and provide accurate solutions
- Assist customers with product, service, account, and billing-related concerns
- Resolve customer issues efficiently while maintaining high customer satisfaction
- Document all interactions accurately in the system
- Follow standard procedures, compliance, and data privacy guidelines
- Coordinate with internal teams for escalations and follow-ups
- Meet quality, productivity, customer satisfaction, and attendance targets
- Maintain professionalism and excellent customer service at all times
What We Offer
*Compensation & Benefits:*
- Salary Package: Up to ₱21,000 (Insular) / Up to ₱25,000 (IT Park)
- 13th Month Pay
- Performance Bonuses & Incentives
- Night Differential Pay
- Overtime Pay
*Health & Wellness:*
- HMO Coverage for Employee + Dependents
- Life Insurance
- Wellness Programs
*Government Benefits:*
- SSS, PhilHealth, Pag-IBIG
*Leaves:*
- Paid Vacation Leave
- Paid Sick Leave
- Service Incentive Leave
*Career Growth:*
- Paid Training
- Promotion to Senior Agent, SME, QA, Team Leader, and Trainer
- Internal Job Opportunities within Teleperformance
- Skills Training and Leadership Development
*Work Environment:*
- Modern Office in Cebu - Insular and IT Park
- Supportive Team and Trainers
- Stable Account with a Global Brand
A Day in the Life
Log in and check your tools and updates, handle customer calls and provide solutions, document interactions and coordinate with support teams, attend coaching and team huddles to improve performance, and end your shift knowing you delivered excellent customer service.
Who Should Apply?
- Applicants with at least 6 months Customer Contact Experience (CCE)
- High School or Senior High School Graduates
- Candidates willing to work onsite in Cebu - Insular or IT Park
- Applicants looking for a stable BPO career with Teleperformance
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