Fund Administration Senior Manager

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different in what we do, how we work, and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Find out more about life at Alter Domus at careers.alterdomus.com

Your responsibilities

• As the Senior Manager, you will leverage your past experiences as well as excellent organizational skills, sound judgment, the ability to prioritize tasks, and strong personal character to help your team perform and grow. Your team will benefit from your good listening skills, tailored coaching, and planning;
• You will guide your team in completing their tasks, and by extension acting as the final level of review;
• As the central point of contact for your accounts, you will identify and anticipate potential issues, allowing you to assess risks accurately and provide appropriate solutions to meet client needs;
• You will guarantee all operational aspects of the account and will be in charge of the coordination and validation of all work delivered by the team;
• Be a subject matter expert on Funds of Funds procedures and can resolve high complexity day-to-day situations and requests.
• Develop and support the team by providing a framework for adherence to procedures and policies, ensuring that your team members receive adequate training and constructive support.
• Build and maintain internal and external relationships while organizing and leading training sessions to enhance team knowledge and capabilities.
• Ensure client deliverables are input in workflow planner and adequate resources are allocated to ensure staff are fully utilized.
• Review investment capital calls and distributions including mailbox management, wire instructions confirmation and capturing amounts in system, etc.
• Supporting the team efforts with regards to internal reporting (compliance, internal audit, maintenance of process documentation (corporate knowledge base.)
• Serves as the escalation point for internal and external parties on unresolved servicing issues and concerns
• Represents the team in platform-wide initiatives (e.g. handover, onboarding), provides solution-oriented guidance to stakeholders, and proactively voices potential concerns.
• Proactively runs high complexity projects or initiates independently and drives Team-relevant system and process changes and enhancements.
• Provides his/her superior with constructive and meaningful solutions beyond their immediate area of responsibility and keeps on the oversight of all assigned tasks.

Your profile

• Proven leadership and people management skills, with experience managing and developing teams
• Microsoft Suite experience, including advanced proficiency in Excel
• Highly organized and proactive, with strong follow-through on commitments
• Personal and professional integrity
• Strong work ethic, responsiveness, and passion for customer service and quality
• Excellent communicator with strong oral and written communication and interpersonal skills
• Ability to manage multiple priorities and competing deadlines in a fast-paced environment
• Ability to work effectively with team members and senior leadership in a remote or hybrid environment
• Strong analytical and problem-solving skills with a data-driven mindset

• Possess a comprehensive understanding of fund accounting processes.

• Proficient in reviewing complex processes, managing escalated client issues, and nurturing client relationships.
• Skilled in establishing and monitoring key performance metrics to enhance team performance and operational efficiency.

Preferred Education and Experience

• 8 to 15 years of experience in asset management, preferably within fund houses, fund administrators, or the Big Four, is highly valued.
• Strong knowledge of Fund structures, Funds of Funds and investran.
• A minimum of 4 to 5 years of leadership experience is required.

WHAT WE OFFER:

We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. 

Our global benefits also include:

• Support for professional accreditations 
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• 24/7 support available from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location 

Alter Domus is an Equal Opportunity Employer: Equity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.