Customer Service Representative
1 $ per yearFull-time
RSD Human Resource Management Consultancy
Job Requirements
- At least 1st year college undergraduate or high school graduate
- Must have at least 1 year of US healthcare provider (hospital or physician billing) experience and AR collections experience
- With above-average communication skills and willing to do outbound calls
Responsibilities
Customer Support (Voice/Non-Voice):
- Answer calls, emails, or chats from patients, doctors, or insurance members
- Assist with inquiries about medical services, insurance coverage, and billing
Medical Billing & Claims:
- Process insurance claims
- Verify patient insurance eligibility
- Follow up on denied or pending claims
Data Entry & Documentation:
- Update patient records and account information
- Maintain confidentiality of medical data (HIPAA compliance)
Appointment & Case Handling:
- Schedule or manage patient appointments
- Coordinate with healthcare providers
Problem Resolution:
- Handle complaints or disputes regarding bills or services
- Provide accurate and timely solutions
Vacancy posted 8 days ago
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