CSR Non-Voice Agent
Full-time
Caldwell Communications Consultancy Philippines
Customer Service Representative – Non-Voice
Cebu City | Onsite
Caldwell Communication
About Caldwell Communication
Caldwell Communication is actively hiring Customer Service Representatives in Cebu City . We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.
Job Description
We are hiring Non-Voice Customer Service Representatives to provide assistance via chat, email, and messaging platforms without phone interaction.
Responsibilities
- Respond to customer inquiries via chat or email
- Provide accurate information on products, services, or accounts
- Resolve issues efficiently
- Log all interactions in the system
- Escalate complex issues to supervisors
- Maintain service quality and client satisfaction metrics
Schedule & Training:
- Shifts include nights, weekends, and holidays
- Paid training on non-voice tools and procedures
Requirements:
- High School or Senior High School graduate (College preferred)
- Strong written English communication
- Customer-focused, detail-oriented, and solution-driven
- Basic computer skills and multitasking
Willing to work onsite in Cebu City
Why Join Us
- Competitive pay with incentives
- Career development and mentorship opportunities
- Collaborative and supportive work environment
Apply Now
Kickstart your non-voice customer service career at Caldwell and help clients through email and chat while growing professionally.
Vacancy posted 10 hours ago
Similar jobs that could be interesting for youBased on the CSR Non-Voice Agent in Cebu vacancy
- ...Customer Service Representative – Non-Voice Account Cebu | Onsite Telesys BPO About Telesys BPO Telesys is growing! Join our team of Customer Service Representatives and enjoy a competitive salary, performance incentives, benefits, paid training, continuous coaching...
- ...WE'RE SUPER HIRING! Customer Service Representatives (CSR) & Technical Support Representatives (TSR) Work Setup Onsite Hybrid (Selected Accounts) Work-from-Home (Selected Accounts) Available Accounts Chat Support Email Support Back Office Customer...
- Customer Service Representative – Healthcare Cebu City | Onsite Caldwell Communication About Caldwell Communication Caldwell Communication is actively hiring Customer Service Representatives in Cebu City. We offer a competitive salary, performance-based incentives...
- Customer Service Representative – Healthcare Cebu City | Onsite Caldwell Communication Job Description We are seeking Healthcare Customer Service Representatives to provide support for patient inquiries, insurance questions, and service-related concerns. Ensure...
- ...Job Description: We are seeking motivated and customer-oriented Call Center Agents for Voice and Non-Voice accounts. The role involves assisting customers by handling inquiries, resolving concerns, and providing excellent customer service through phone, email, or chat...
- ...We’re hiring for a Call Center Agent - Cebu Site Work Setup : Onsite | Shifting schedule About the Role We’re hiring Customer Service Representatives to handle customer inquiries via phone, email, or chat. You’ll provide information, resolve concerns, and deliver...
15000 - 40000 Php
...NOW HIRING — Voice, Non-Voice, Work-From-Home & Back Office Opportunities! CareerFlex PH is connecting aspiring professionals with career opportunities from various partner companies nationwide. Whether you're a fresh graduate, career shifter, or experienced professional...- ...Job Overview We are looking for German Support Agents to provide Level 1 back-office support through chat and email channels. This role is ideal for candidates with basic to intermediate German proficiency, especially in written communication, who can assist customers...
- Work Where People Matter At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build meaningful careers while making...
- ...you! Available Work Setups # Work From Home (WFH) # Hybrid Setup # Onsite Open Positions # Voice Customer Service Representative # Non-Voice Customer Service Representative (Chat/Email Support) Job Responsibilities Assist customers through...
- Customer Service Representative Job Summary We are seeking a professional and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers, resolving inquiries and complaints, and providing exceptional...
- ...Presenting AI powered product designed to attract and meet the needs of the businesses. Position: Customer Service Representative (Non- Voice Account) Industry: IT Company Salary: Php22,000 – Php30,000 Location: Cebu IT Park, Cebu, City Schedule: Monday –...
- ...We’re hiring for a Call Center Agent - Retail Account. Salary : ₱15,000–₱20,000 Work Setup : Onsite | Shifting schedule About the Role We’re hiring Customer Service Representatives to handle customer inquiries via phone, email, or chat. You’ll provide information...
- ...accurate digital tools and product support. They are known for providing AI products for pioneer and thriving businesses. Position: Non Voice CSR (Cebu + Hybrid) Company Industry: IT Company Work Location: IT Park, Cebu City Salary: Php22,000-Php28,000 + Incentives...
- ...Description Assist customers via voice and non-voice channels to address inquiries and resolve issues. Provide accurate information regarding products and services to enhance customer satisfaction. Document customer interactions in the CRM system for tracking...
- ...Customer Service Representative – International Voice Account We are currently hiring driven and customer-focused individuals to join our team as Customer Service Representatives for an International Voice Account. This is a great opportunity for candidates who have...
16000 - 30000 Php
...fast-paced, people-first environment. Job Role: Customer Support Representative (CSR) As a Customer Support Representative, you will: Assist customers through voice or non-voice channels Provide excellent service and resolve inquiries effectively Use the...- ...Description Respond to customer inquiries and provide excellent service through non-voice channels. Assist customers with product information, order status, and troubleshooting issues. Maintain accurate records of customer interactions and transactions. Collaborate...
- ...Description Handle customer inquiries through voice and non-voice channels. Provide accurate information and resolve issues effectively. Document customer interactions and follow up as needed. Assist in maintaining customer satisfaction through excellent service...
- ...Description Respond to customer inquiries via voice and non-voice channels. Provide accurate information about products and services. Assist customers with order processing and issue resolution. Maintain a positive and professional demeanor during customer...
- ...CONCENTRIX CEBU IS HIRING – NON-VOICE ACCOUNT SHS GRAD / HS GRAD (OLD CURRICULUM) | NO BPO EXPERIENCE REQUIRED Looking to start your BPO career in Cebu with a non-voice role ? Concentrix Cebu is hiring for Non-Voice Accounts , but applicants must be voice...
- ...coverage you can count on Rewards when you refer friends to join the team Your Day-to-Day You’ll be the friendly, reliable voice customers can trust. Expect to: Answer questions and solve problems by phone, chat, or email Give clear, accurate information...
- ...USRN Training Specialist - USRN (Any state) NON VOICE Hybrid/TWFH USRN Training Specialist – USRN (Any State) Non-Voice A USRN Training Specialist is responsible for developing, facilitating, and evaluating training programs for healthcare professionals and support...
- ...experience (sales, upselling, or cross-selling) Strong communication and persuasion skills Comfortable handling international voice accounts Willing to work on shifting schedules, including weekends and holidays Why Join Us? Competitive salary package +...
- ...We’re hiring for a Call Center Agent - Non-Voice Account Salary: ₱20,000–₱28,000 Work Setup: Onsite | Shifting schedule About the Role We’re hiring Customer Service Representatives to handle customer inquiries via phone, email, or chat. You’ll provide information...
- Description Provide exceptional customer service by responding to inquiries and resolving issues Assist customers with scheduling and account management tasks Document interactions accurately in the customer relationship management system Collaborate with team...
- ...Customer Service Representative / Call Center Agent Cebu City | Onsite Telesys BPO About Telesys BPO Telesys is growing! Join our team of Customer Service Representatives and Call Center Agents and enjoy a competitive salary, performance incentives, benefits...
- Description Provide excellent customer service to clients through various communication channels. Address customer inquiries and resolve issues effectively and efficiently. Maintain accurate records of customer interactions and transactions. Collaborate with...
- ...high-quality service in every customer engagement. Qualifications: Senior High School or College Graduate At least 6 months of CSR (BPO) experience Excellent verbal and written communication skills in English Strong client-handling and problem-solving skills...
- ...accurate digital tools and product support. They are known for providing AI products for pioneer and thriving businesses. Position: Non-Voice Customer Service Associate (Hybrid Set Up) Company Industry: IT Company Work Location: IT Park, Cebu City Postal Code:...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to CSR Non-Voice Agent. Be the first to apply!
