Carrier Integration Assistant
Swak BPO Corp
Swak BPO Corp. is one of the fastest-growing BPO companies in the Clark Freeport Zone. We are committed to delivering outstanding service to our clients through professionalism, energy, and enthusiasm. Our workplace fosters a culture of teamwork, stability, and dedication. As we continue to grow, we are looking for a Carrier Integration Assistant to join our dynamic team.
Job Responsibilities:
- Coordinate and manage carrier transfer activities, including sending notifications, tracking progress, following up on confirmations, and ensuring timely completion of all transfer-related requirements.
- Verify and maintain access credentials, policy availability, and transfer records, ensuring all necessary service and administrative logins are established and communicated to appropriate stakeholders.
- Serve as a liaison between carriers, branch teams, and U.S.-based stakeholders by responding to inquiries, providing status updates, and facilitating effective communication throughout the transfer process.
- Maintain accurate documentation of transfer activities, correspondence, and project updates within designated systems, ensuring records remain complete, organized, and up to date.
- Generate, update, and manage reports, policy lists, master spreadsheets, carrier portals, and required forms to support operational tracking and reporting needs.
- Support special projects and perform additional administrative or operational duties as assigned, including policy research, data validation, file maintenance, process reviews, and continuous improvement initiatives.
Job Requirements:
- At least 1 year of administrative experience or BPO experience
- With both inbound and outbound communications experience
- Strong written and verbal communication skills
- Confident in speaking with the partners and vendors
- Critical thinking during complex situations
- Strong problem-solving skills
- Understanding of workflow compliance
- Clear documentation and follow-up skills and experience coordinating with multiple teams
- Persistence in troubleshooting until root cause is identified
- Proficient with Microsoft Excel
- Mastery in Applied Epic is a plus
- With time management
- Excellent in Data Entry and clerical work
Why work with Swak BPO Corp.?
- Opportunity to work with international teams and companies
- Opportunity in promotions and salary increases
- A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
- Free meals prepared and provided by the company to promote a healthy lifestyle
- Free shuttle services provided around Angeles City and nearby areas
- A recreational facility that provides comfort and entertainment for employees to unwind
*This is going to be on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.
Vacancy posted 3 days ago
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