French Customer Service Analyst | Php 60,000-70,000 | Cebu Onsite
Full-time
J-K Network Services
Company Profile
This company is a global jewelry and watch manufacturing brand, widely recognized for producing and distributing high-quality timepieces and fine jewelry across international markets. With a strong worldwide presence, the company is committed to craftsmanship, innovation, and excellent customer service.
Company Industry: Jewelry & Watches Manufacturing
Work Location: Lapu-Lapu City, Cebu, Philippines
Work Setup: Onsite
Work Schedule: Night Shift | Shifting
Salary Range: Php 60,000 – Php 70,000 (Gross)
Compensation & Benefits
- Salary: Php 60,000 – Php 70,000 (gross)
- Free one-way airfare ticket
- Free 1-month accommodation
- HMO coverage
- 13th Month Pay
- Paid Sick Leave and Vacation Leave
- Government-mandated benefits
- Other benefits to be discussed during job offer
Job Responsibilities
- Manage inbound and outbound phone calls with French-speaking customers
- Provide excellent customer service and accurate information
- Assist in tracking orders and coordinating distribution updates
- Handle customer complaints and provide effective resolutions
- Guide customers regarding repairs and service inquiries
- Resolve billing and payment-related concerns
- Ensure timely documentation and follow-ups
Job Requirements
- Preferably Filipino fluent in French
- Open to foreign nationals with permanent visa in the Philippines
- Proficient in French and English (spoken and written)
- Bachelor’s degree holder preferred, but undergraduates are welcome to apply
- Customer service experience is an advantage
- Strong communication and problem-solving skills
- Willing to work on-site in Lapu-Lapu City, Cebu
Recruitment Process (Onsite)
- Resume Screening
- Assessment Exam
- HR Interview
- Operations Interview
- Final Interview
- Job Offer
Vacancy posted more than 2 months ago
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