COO (DTC Beauty Brand)

Faccelove is a fast-growing e-commerce beauty brand serving thousands of customers worldwide every day. Our mission is to help people preserve and enhance their natural beauty through innovative products and meaningful brand experiences.

This role is only for someone who has proven, measurable results in previous companies, thrives on taking ownership, and excels at building strong teams and systems. Since you need to have an extraordinary amount of attention to detail, please start your application with the word 'leader'.

What You'll Be Responsible For (Core Responsibilities)

As COO, you are the operational backbone of the company. You work directly between the founders and the team, ensuring a strong, efficient, and scalable operation.

Store Operations

• Oversee and optimize daily store operations
• Monitor fulfillment, supplier relations, inventory, and performance
• Identify bottlenecks early and proactively solve them on your own

Content Operations

• Structure and streamline all content workflows
• Manage planning, deadlines, and team accountability
• Ensure consistent, high-quality, on-time content delivery

Internal Systems & Processes

• Build SOPs, workflows, and automation systems
• Implement tools to improve efficiency across departments
• Create scalable systems that run like a well-oiled machine

Team Leadership & Accountability

• Lead daily/weekly calls and manage cross-functional teams
• Communicate clearly and deliver actionable next steps
• Coach teams, maintain accountability, and drive performance

What We Are Looking For (Skills & Experience)

We need someone who does not need to be trained from scratch, someone who brings real experience and combines it with hunger, ownership, and strong leadership.

Requirements

• Minimum 3 years experience in a high-performance e-commerce or agency setting
• Strong leadership and team management skills
• Excellent communication: clear, decisive, solution-oriented
• Experience building SOPs, systems, and organizational structures
• Proven ability to manage multiple departments at once
• Thrives in fast-paced environments with many moving parts
• Full-time availability (40+ hours) with flexibility on weekends

What You Can Expect

• Salary depending on experience
• Long-term working relationship with a global D2C brand
• A key leadership role directly under the founders
• Room for initiative, innovation, and strategic input
• A high-performance culture with clarity, speed, and high standards
• Monthly review meetings + weekly operational check-ins
• Work with a driven team aiming for rapid growth and operational excellence

What's in it for you

• Competitive salary
• On-time and reliable payments
• Opportunity to work with a fast-growing global e-commerce brand
• Long-term growth opportunities