Business Systems Analyst
Full-time
JoyRide Superapp
We are seeking a Business Systems Analyst to help assess, design, and improve processes across our internal operations and customer-facing applications. This role will bridge business, operations, and technology teams to ensure efficiency, scalability, and seamless app experiences for customers. Key Responsibilities
- Immerse in operations to gain a deep understanding of workflows, pain points, and opportunities for improvement.
- Assess and optimize internal business operations, identifying inefficiencies and recommending enhancements.
- Review and analyze customer-facing app processes to support a better user experience.
- Gather, document, and translate business requirements from multiple teams into clear functional specifications.
- Create solutions when needed to address operational or process challenges.
- Collaborate with Product and Technology teams to design tools, features, and process improvements.
- Conduct data-driven analysis to evaluate performance and measure the impact of changes.
- Prepare documentation, business cases, and reports to support alignment and decision-making.
- Support change management efforts, including implementation, training, and feedback collection.
- Continuously identify opportunities to improve processes, systems, and business outcomes.
- Bachelor’s degree in Business Administration, Information Systems, Industrial Engineering, or a related field.
- Proven experience as a Business Analyst, Business Systems Analyst, or in a process improvement role.
- Strong understanding of both business operations and technology-driven products.
- Excellent analytical, problem-solving, and critical thinking skills.
- Strong communication and stakeholder management skills.
- Advanced proficiency in Google Sheets and Excel for process tracking, reporting, and analysis.
- Experience with data analysis and visualization tools (SQL, BI tools a plus).
- Background in tech-enabled industries is an advantage.
- Must be willing to work onsite in Antipolo, Rizal
- The opportunity to make a direct impact on both operations and customer-facing technology.
- A collaborative and fast-paced environment where your work drives real change.
- Professional growth and learning opportunities in a dynamic industry.
Vacancy posted 21 days ago
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