Mandarin Help Desk Specialist (Open to Fresh graduate)
Full-time
J-K Network Services
Company Profile: An international European contact center specializing in IT has expanded its presence in the Philippines. The company supports luxury retail businesses in developing their digital vision and driving transformation initiatives that sustain industry growth. They are currently looking for Mandarin-speaking professionals to support their Mandarin team. Position: Mandarin Help Desk Specialist (Pioneer Luxury Retail Account) Company Industry: European Contact Center Work Location: Pasay City Work Schedule: Shifting Schedule Salary: Php 90,000 Work Set Up: On-site during probationary, Hybrid upon regularization
BENEFITS:
- 13th Month Pay
- Sick leave & Vacation Leave
- HMO
- Government Mandated Benefits
- Laptop provided
REQUIREMENTS OF THE JOB:
- Open to Filipino-Chinese who are proficient in Mandarin and English (speaking, reading, and writing).
- Open to undergraduates and degree holders of any courses.
- Having experience in a Technical Help Desk is a big advantage.
- Having experience in Customer Services.
- Knowledgeable in troubleshooting website accounts.
RESPONSIBILITIES OF THE JOB APPLICATION:
- Provide customer support to Mandarin-speaking clients through phone, email, and chat channels.
- Troubleshoot basic website and technical concerns such as password reset, account recovery, and system errors.
- Assist customers with website navigation, account registration, login issues, and account maintenance.
- Support customers with online transactions, including order placement, order tracking, payment concerns, and refund requests.
- Handle inquiries related to product information, availability, promotions, loyalty programs, and exclusive luxury brand services.
- Ensure delivery of high-quality customer service aligned with luxury brand standards and customer experience expectations.
- Accurately document customer interactions, resolutions, and follow-ups in the system.
RECRUITMENT PROCESS:
- Paper Screening
- HR Interview
- Language Assessment
- Final Interview
- Job Offer
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Mandarin Help Desk Specialist (Open to Fresh graduate) in Pasay vacancy
- ...concerns, including billing issues, insurance claims, and service-related complaints. Accurately record and update patient details in the healthcare management system. Inform customers of any updates or modifications to healthcare policies, procedures, or insurance plans.
Telesys BPO Hiring Solutions
Pasaymore than 2 months ago - Respond to customer questions about account balances, transactions, and general financial details. Handle account modifications, including... ...information, closing accounts, and setting up new ones. Help customers comprehend the terms and conditions of financial products...
BPO Telesys Solutions Hub
Pasaymore than 2 months ago - ...a Technical Account who will serve as the first point of contact for customers experiencing technical issues. You will provide basic to intermediate technical support while ensuring excellent customer service. Key Responsibilities: - Handle inbound technical support...
Telesys
Pasay18 days ago - Key Responsibilities: Respond to customer inquiries via chat, email, or messaging platforms Provide accurate information on products, services, orders, or accounts Resolve customer concerns professionally and efficiently Document all interactions and transactions accurately...
Telesys
Pasay22 days ago - Role Requirements Fluent in Mandarin, both spoken and written Strong English... ..., verbal and written Willing to work onsite at the Mall of Asia Business Complex Open to graveyard shifts and rotating... ...of experience in a technical help desk or service desk role providing Level...
Blaseek
Pasaya month ago - Requirements: BS Accounting graduate or any business course With or without experience Female 23 to 35 years old Willing to render overtime Self driven Highly motivated Job description: General accounting Daily sales encoding Bank reconciliation Credit sales...
DEMPSEY
Pasaya month ago - Role Description The L2 Service Desk Analyst provides advanced technical support to corporate users, including VIP and... ...Role Requirements Proficiency in Mandarin (verbal and written). Excellent verbal... ...Business Complex, Pasay City. Open to working rotating shifts and...
Blaseek
Pasaya month ago - ...transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers... ...talent and providing aspiring graduates like you with the platform to thrive... ...roll their sleeves up, join in and help make things happen. If it sounds...
- ...MOA PASAY HIRING | BASIC ACCOUNTS | PERFECT FOR FRESH GRADUATES & CAREER SHIFTERS | PAID TRAINING Looking to start your career in the BPO industry? Alorica... ...Provided • No Call Center Experience Required for Many Openings • Career Growth Opportunities • Competitive...
DreamBridge by JobsAvenuePH
Pasay4 days ago - We are mass hiring Call Center Agents across our Metro Manila sites! Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE. Job Responsibilities: • Ensure precise and transparent communication about healthcare services, insurance coverage...
Telesys BPO Hiring Solutions
Pasaymore than 2 months ago - Requirements: - Must be a BS Accounting graduate or any business course -With or without experience - Must be a Female -23 to 35 years old -Willing to render overtime -Self driven -Highly motivated -Amenabe to work in Mall of Asia, Pasay -Willing to work for...
Dempsey inc
Pasaya month ago - ...The role is part of the SSC Record-to-Report (R2R) Department within Finance, which... ...and identified issues and their updates or help needed to the relevant stakeholders as an... ...you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other...
- ...Global Finance Process Specialist (BPS) position has the... ...Process Owners (GFPO) to support the implementation... ...Pro-active, open-minded and self-motivated... ...photos, dates of birth or graduation, gender pronouns, marital... ...perspective is what will help us powering the solution...
- ...Do you want to play an important role in reaching our exciting... ...With background in Linux, open source and Cloud Native Tools... ...any photos, dates of birth or graduation, gender pronouns, marital status... ...unique perspective is what will help us powering the solution for a...
- ...Bachelor's Degree (Marketing, Advertising Arts, BSBA or any related course -At least 1 to 2 years of related work experience -Must be Male -24 Years old and above -Fresh Graduates are welcome to apply -Amenable to work in Mall of Asia, Pasay -Willing to work for a...
Dempsey inc
Pasaya month ago - We are mass hiring Call Center Agents across our Metro Manila sites! Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE. Job Responsibilities: • Oversee and track accounts to ensure logistics operations align with customer needs...
Telesys BPO Hiring Solutions
Pasaymore than 2 months ago - Effectively identify, troubleshoot, and resolve customer concerns. Escalate complex issues to the appropriate team when needed while maintaining a high level of customer satisfaction. Recognize opportunities to retain customers by presenting alternative solutions, special...
BPO Telesys Hub
Pasaymore than 2 months ago - ...Learning & Development (L&D) Specialist Location: Ortigas, Pasig City (Onsite) Work Schedule: Monday to Friday | Morning Shift Employment Type: Full-time... ...Contact center metrics, technical service desks, escalation management. Sales & Corporate...
- ...refunds, adjustments, and follow-ups. Verify, store, and retrieve necessary documents as required. Ensure the accuracy and quality of completed tasks to uphold standards. Recognize opportunities for process improvement and provide suggestions to enhance efficiency.
BPO Telesys Solutions Hub
Pasaymore than 2 months ago - ...Customer Care Team which have the same goal: to deliver a great customer experience.... ...focus on optimizing customer experience Openness to change and continuous improvement efforts... ...career can make a real difference. Whether we help deliver life-saving medicines, develop...
- ...Job Title: Specialist – Air Freight Job Location: Manila In this role, you will have the opportunity to operate on invoice preparation service we offer for Air freight, and drive improvements in the process. Key Responsibilities: Perform auto rating / manual...
- ...incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and... ...Logistics has an exciting career opportunity for a full time Specialist, Vendor Mgt & Ops Specialist . POSITION SUMMARY: The...
- ...experience Must have experience as a Supervisor or Team Leader Demonstrated talent for coaching, developing, and mentoring agents to unlock their full potential. Outstanding communication skills that inspire collaboration and create a dynamic, engaging team...
- ...all Tender and Pricing initiatives and deliverables. Win more business by pushing for competitive rates. Job Duties Assisting to monitor all IP O&E inquiries especially for project shipment Maintain and submit rate for IP O&E Global Contract Rate Assisting...
- ...discipline is a corrective process designed to enforce workplace rules, correct... ...like performance improvement plans (PIPs) to help the employee correct their course and succeed... ...Experience / Skills • Education: Four Year Graduate in Psychology, Behavioral Science, and Human...
AGX Delivery Inc.
Pasay21 days ago - ...paid ad creatives — under one in-house function aligned directly to the marketing calendar. It will also serve as the coordination... ...are properly briefed, on-brand, and on-schedule. The Multimedia Specialist will enable the Marketing & Sales team to execute content calendars...
- ...Job Title: Implementation Data Operations Specialist Full-time position | Remote | Must be... ...large datasets and spreadsheets, and able to navigate ambiguity in a fast-paced... ...closely with Implementation Managers to help reduce manual workload, improve turnaround...Remote job
- ...Legal / Medical Records Retrieval Specialist (Experienced) Full-time | Fully remote Apply... .../ Medical Records Retrieval Specialist to join a growing, fully remote team focused... ...discipline with problem-solving creativity and help shape the playbooks and automation...Remote job
- ...Why This Role Exists We are looking for a high-agency Operator to serve as the connective tissue between our client's sales engine... ...fit. You are expected to build the list. The "Close Enough" Specialist : If you think a $10 discrepancy in a $10,000 order isn't worth...
- ...Implementation Data Operations Specialist Full-Time | Remote Apply here: Role Overview... ...Data Operations Specialist to support implementation projects through financial... ...workload, improve implementation accuracy, and help scale operational processes as the...Remote job
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Mandarin Help Desk Specialist (Open to Fresh graduate). Be the first to apply!
