Customer Support Specialist (Non-Voice)

Customer Support Specialist (Non-Voice) Metro Manila | Onsite Bellsoft Global About Bellsoft Bellsoft Global is growing and hiring Customer Service Representatives. Provide customer service, back-office support, and IT-enabled solutions to clients worldwide while enjoying a competitive salary of up to ₱26,000 per month, performance incentives, paid training from Day 1, career growth opportunities, and a supportive, people-first work environment. Our conveniently located offices make commuting easy, offering a stable and rewarding career—just like many of our current team members who chose to grow with us. Job Description We are seeking Customer Service Representatives for a Non-Voice Account to assist customers through chat, email, and messaging platforms. You will provide accurate information, resolve inquiries, and ensure professional service without the need for phone communication. Key Responsibilities:

• Respond to customer inquiries via chat, email, or messaging platforms
• Provide accurate information on products, services, or account details
• Resolve questions or concerns professionally and efficiently
• Document all interactions and updates in the system
• Escalate complex issues to supervisors when necessary
• Meet quality, productivity, and customer satisfaction metrics

Work Schedule & Training:

• Shifting schedules, including nights, weekends, and holidays
• Full paid training on non-voice processes and company systems

What You’ll Gain:

• Hands-on experience in non-voice customer support within the BPO industry
• Opportunities to improve written communication, problem-solving, and multitasking skills
• Exposure to a fast-paced, collaborative, and supportive work environment

Requirements

• High School or Senior High School Graduate (College level or graduate is a plus)
• Strong written English communication skills
• Customer-focused, detail-oriented, and solution-driven mindset
• Basic computer skills and ability to multitask
• Willing to work onsite in Metro Manila
• Open to shifting schedules

Why Join Us At Bellsoft Global, we offer competitive pay, career growth opportunities, and a dynamic, supportive work environment. Join our team to develop your skills, gain valuable BPO experience, and contribute to helping businesses succeed while advancing your own career. Apply Now Start your career in non-voice customer support with Bellsoft Global. Apply today to provide excellent assistance through chat and email while developing your professional skills."