Customer Service Representative (Seasonal Account - October - December 2025)
Temporary
Transcosmos Asia Philippines
- Respond to customer inquiries via phone, email, chat and social media in a professional and timely manner.
- Provide step-by-step technical support and troubleshooting for STEM-related products (e.g., robotics kits, coding platforms, learning software).
- Assist with order tracking, product information, returns, account issues, and other general support.
- Assist customers with installation, configuration, and general product use.
- Document interactions in CRM systems accurately.
- Collaborate with internal teams (product, engineering, QA) for advanced support or bug resolution.
- Escalate unresolved issues to the appropriate department while maintaining ownership until resolution.
- Educate customers on product features and updates to maximize their user experience.
- Participate in team meetings and training sessions to stay up to date on product knowledge.
- College Undergraduates – must have completed a minimum of 2 years in college (any course taken).
- Minimum of 6 months’ experience in customer service or technical support required; 1–2 years is preferred
- Familiarity with STEM tools, apps, or platforms (e.g., Scratch, Arduino, LEGO Robotics, Python, etc.) is a plus
- Strong communication and problem-solving skills
- Ability to simplify and explain technical concepts to non-technical users
- Experience with helpdesk software (e.g., Zendesk, Freshdesk) is an advantage
- Amenable to work at OCC, Ortigas, Pasig City
Vacancy posted a month ago
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