Customer Service Representative - Travel Blended
Full-time
RSD Human Resource Management Consultancy
Job Description – Travel Blended Account (CRS)
As a Customer Relations Specialist (CRS), you will assist customers with their travel-related concerns through voice and non-voice channels. You will provide excellent customer service by helping clients with bookings, reservations, itinerary changes, flight inquiries, hotel accommodations, and other travel concerns.
Responsibilities:
Handle inbound and outbound customer inquiries
Assist customers with flight, hotel, and travel bookings
Provide accurate travel information and resolve concerns
Manage email and chat support alongside calls
Ensure customer satisfaction through quality service
Follow company policies and account procedures
Qualifications:
At least 1 year BPO experience
Good English communication skills
Willing to work onsite and on shifting schedules
Open to any educational attainment
Vacancy posted more than 2 months ago
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