Mandarin Pharmaceutical Support Specialist
Full-time
J-K Network Services
COMPANY PROFILE: One of the leading trusted American Companies that provides pharmaceutical services, as they are known for providing the resources and solutions for Medicine and Medical Devices in the Global Market. Position: Mandarin Pharmaceutical Support Specialist Company Industry: America’s Leading Brand for Trusted Medicine and Medical Devices Work Location: BGC, Taguig City Work Schedule: Dayshift Schedule Salary: Php 70,000 - Php 80,000 (High Base Salary + Language Allowances) Work Set-up: Hybrid Set-Up (Once a week, onsite)
REQUIREMENTS OF THE JOB:
- Filipino or Filipino-Chinese who can speak conversational Mandarin.
- Basic to Conversational in the English Language.
- Highly preferred Fresh Graduates, and No Experience is Required
- Graduate of a Bachelor’s Degree in any Life Science or Healthcare-related Course (i.e. Pharmacy, Nursing, Medical Technology, Biology, etc.) is a big plus.
- Having a Mandarin Pharmaceutical Help Desk is a big advantage, but no experience is required to apply, as the training is provided for those willing to undergo training.
RESPONSIBILITIES OF THE JOB:
- Handle basic phone calls and email inquiries from Mandarin-speaking medical professionals.
- Address inquiries related to product usage, expiration dates, dosage instructions, and other general information.
- Provide guidance on the correct use of medicines and medical devices.
- Explain potential side effects and other relevant product information when needed.
- Escalate complex or unresolved concerns to the appropriate support team.
- Assist Mandarin-speaking patients by providing accurate and timely responses to their questions.
RECRUITMENT PROCESS (ALL ONLINE):
- Paper Screening
- Assessment
- Initial Interview
- Final Interview
- Job Offer
Vacancy posted 8 days ago
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