Remote DeskSide Support
Full-time
J-K Network Services
Company Profile: A leading business process outsourcing provider delivering customer support, IT services, and digital transformation solutions to global clients across various industries.
Position: Remote Deskside Support
Company Industry: BPO Company
Work Location: Taguig City
Work Schedule: Monday - Friday
Salary: Php 35,000 - Php 45,000 gross
Work Set Up: Onsite
Job Requirements:
Bachelor's degree of Information Technology or any related field.
2–3 years of experience in Deskside Support or Remote Desk Support
Experience in a BPO organization or shared services environment preferred
Strong technical troubleshooting and end-user support skills
Familiarity with ticketing systems and IT support processes
Job Responsibilities:
Provide Level 2 technical support for end-users
Install and troubleshoot software, hardware, and operating systems (Windows, Microsoft Office, Android, Apple)
Handle tickets through multiple channels (calls, chats, emails, and remote support)
Apply networking fundamentals in diagnosing and resolving issues
Follow program processes, policies, and procedures while completing assigned and ad-hoc tasks
Recruitment Process: (Online)
Initial Interview (Phone call)
2nd Interview
Client Interview
Job Offer
Vacancy posted 2 days ago
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