Mandarin Hotel Customer Support
Full-time
J-K Network Services
Company Profile: One of Asia's grandest and luxurious hotels, resorts, and casinos. This company has more than 5000 employees, including multilingual staff to serve high-end guests and foreign clients. Company Industry: Biggest 5 Star Entertainment Hotel Work Location: Parañaque or Pasay City Work Schedule: Shifting Schedule Salary: Php 35,000 - Php 45,000 Incentives and Service charges will also be given Work Set Up: Work On-site
BENEFITS:
- HMO/Medical Insurance
- Life Insurance
- 25 days paid leave credits
- 13th month pay
- Free daily buffet meal
- Free parking
- Property discounts
- Retirement plan
- Annual salary/merit increase depending on performance
- Rice Subsidy Php 1,750
- Other allowance P3,000 to P5,000 monthly
REQUIREMENTS OF THE JOB:
- Open to Filipinos and Filipino-Chinese who can speak Mandarin & English.
- Open to high school graduates and Bachelor's Degree in Hospitality, Marketing, or Business Administration.
- Having experience in the casino industry is an advantage.
- At least 1 year of experience in customer service and/or hospitality.
- Good written and verbal communication skills in English.
RESPONSIBILITIES OF THE JOB APPLICATION:
- Assisting international guests, specifically Chinese nationals.
- Assisting Mandarin-speaking customers with membership registration, account inquiries, and rewards program transactions.
- Process redemption of rewards, complimentary items, gifts, transportation, food and beverage vouchers, and room accommodations according to company guidelines.
- Provides customer service and maintains a professional working relationship with patrons.
- Ensures Chinese guest preferences are kept updated for ease of reference.
- Responsible for managing customer relations and enhancing the experience of VIP guests at a casino
- Keeps all VIP staff informed of all necessary information.
- Develops new customers and maintains existing customers for Table Games. Obtains credit information to establish credit lines.
- Provides the most polite and comfortable assistance to guests
- Assists Mandarin guests with game-related inquiries
RECRUITMENT PROCESS:
- Paper Screening
- Initial Interview
- 2nd Interview
- Final Interview
- Job Offer
Vacancy posted 7 days ago
Similar jobs that could be interesting for youBased on the Mandarin Hotel Customer Support in Pasay vacancy
- ...handbags, footwear, and other luxury products is looking for a Mandarin Client Advisor, with more than 150 years of excellence in the industry... ...using clienteling tools to encourage repeat business. Handle customer inquiries, product reservations, exchanges, and after-sales...
J-K Network Services
Pasay8 days ago - ...We are looking for a detail-oriented and customer-driven Sales and Customer Support Associate to join our client's team. This role focuses on assisting customers with inquiries, resolving concerns, and ensuring seamless service, while also driving sales through product...
- ...Asia's grandest and luxurious hotels, resorts, and casinos. This... ...foreign clients. Position: Mandarin Hotel Representative Company... ...1 year of experience in customer service and/or hospitality.... ...their needs and inquiries. - Support Mandarin-speaking guests with...
J-K Network Services
Pasay8 days ago 27000 Php
Call Center Agent Hiring | Hotel Reservation Representative | Telesys Malate, Manila... ...opportunities Workplace Culture • Supportive and team-oriented environment • Coaching... ..., processing reservations, and ensuring customers have a smooth and hassle-free booking...Telesys
Pasay16 days ago- ...We are looking for Customer Service Representatives to join fast-growing accounts within Luzon. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities...
- ...valued every day. Job Track Description: Performs business support or technical work, using data organizing and coordination... ...transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a...
- ...Accountable for functional, operational, and program management. General Profile. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and...
- Implementation and Application Support • Implement software packages at customer sites • Respond to and troubleshoot all customer software issues for G+D SWS products. • Ensure that all issues are resolved to the customer satisfaction within the contracted SLA times...
- ...Position Summary: The Tier 2 Agent, Crew Support is a fast paced and diverse role, which... .... This individual must be an expert in customer service, know how to handle distressed customers... ...1 system. Coordinate arrangements for hotel and transportation bookings through...
27000 Php
Hotel Reservation Agent (BPO | Malate, Manila) Telesys | Malate, Manila | Onsite | Up to ₱27,000... ...in the BPO industry while developing strong customer service and hospitality skills in a fast-paced travel and hotel support environment. JOB DESCRIPTION We are currently...Telesys BPO Hiring Solutions
Pasaya month ago- ...Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks... ..., or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific...
- ...We are seeking Customer Service Representatives for our growing Insurance account based in MOA Pasay. The ideal candidate will provide exceptional service to customers, handle inquiries related to insurance products and claims, and ensure satisfaction through effective...
- ...for functional, operational, and/or program management. General Profile Supervises daily tasks of complex business, technical support, or production teams. Sets team priorities to ensure timely completion. Coordinates work activities with other supervisors....
- ...ability to analyze and fix complex network problems at an intermediate to advanced level ~ Experience with the development and support of large enterprise networks, particularly in SDN portfolios such as Cisco ACI and cloud networking ~ Networking certifications...
- ...We are seeking Customer Service Representatives for a growing USRN Healthcare account based in MOA Pasay, supporting patients, members, and healthcare providers. Key Responsibilities: Handle inbound and outbound calls, emails, or chats related to healthcare services...
- ...Work Arrangement: 100% Onsite – Pasay City, Metro Manila Work Schedule: Must be flexible to support evenings, weekends, and rotational shifts (US Time) Job Summary We are seeking experienced Identity Governance & Administration (IGA) Support Engineers to provide...
- ...opportunities to enhance the guest experience and support revenue growth. This role plays a key... ..., experiences, etc). ~ Handle hotel/land arrangements, transfers and more.... ...revenue. ~ Use product knowledge and customer insights to recommend value-adding options...
- ...consist of, but are not limited to, managing hotel blocks, ensuring all crew have... ...any other matters. This role also supports all crew members of the RCG brands (Celebrity... ...training of all vendors and various internal customers as needed. Manage forecasting and...
- ...Shift (US) Headcounts Needed: 10+ FTEs Industry: IT Consulting (BPO) About the Job: We are looking for a Mandarin Bilingual Customer Support Specialist to join our client's team and provide support to US-based customers through voice-based customer service...
50 $
...that these businesses and their employees can thrive. Our customers include leading brands from multiple sectors, including... ...looking for an exceptional team member to join our Customer Support team as a Mandarin Language Customer Support Associate. You will be a core...- ...that address end‑user needs, improve productivity, and scale to support the brand’s significant capacity growth. #LI-FB2 Essential... ...programs. Produces reporting for Revenue Management, Sales, Hotel Operations, and global markets, such as One‑Stop reports and qualified...
- ...technical field. At least 2 years of experience in backend product support, ad tech engineering support, or technical integrations (BPO or... ...Collaboration ~ Work closely with Product, Engineering, Customer Success, and Revenue Enablement teams to align training...
- ...degree in Business, Marketing, Business, Information Technology, or related field. At least 2 years of experience in customer or technical support, preferably in a digital advertising or BPO environment. Proven expertise with live chat and ticketing tools like Zendesk...
- ...product offerings. We strive to deliver the best outcomes for our customers, our partners and our people. About our Client: Our... ...customer service and are currently seeking experienced Technical Support Representatives to join our dedicated team. If you have a...
- ...Customer Support & Reservations Associate In this role, you will play a central part in delivering a seamless and memorable guest experience. As the primary point of contact, you will manage inquiries, support bookings, and ensure each interaction reflects a high standard...
- ...We are seeking a Customer Support Associate to join a growing team in Makati. The ideal candidate will provide excellent customer service by handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication and support. Key...
- ...com , Startselect.com , and mobiletopup.co.uk , that give customers secure and easy access to game top-ups, digital credits, vouchers... ...built on respect, ownership, and collaboration. We move fast, support each other, and celebrate wins together. If you’re looking...
- ...Science, Software Engineering, Information Systems, or a related technical field. At least 2 years of experience in customer or technical support, preferably in a digital advertising or BPO environment with experience in backend product support, ad tech engineering...
- ...may be considered alongside relevant operational management experience. Experience At least 2 years of experience in customer support, technical support, workforce management, or a related BPO operations role. Experience within a digital advertising, BPO, or...
- ...Software Engineering, Information Systems, or a related technical discipline. Equivalent hands-on technical experience in a QA, support engineering, or ad tech role will be considered alongside formal education. Experience: At least 2 years of professional experience...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Mandarin Hotel Customer Support. Be the first to apply!
