Hotel Reservation Agent

Job Description We are hiring Customer Service Representatives for a Hotel Reservation Account to assist customers with hotel bookings, cancellations, modifications, and inquiries. You will provide excellent customer service while ensuring smooth and accurate reservation processes. Key Responsibilities: Handle inbound hotel reservation inquiries via phone, chat, or email Assist customers with booking, cancellations, modifications, and special requests Provide accurate information on hotel policies, rates, and promotions Resolve customer concerns efficiently and professionally Document all interactions and transactions accurately in the system Escalate complex or urgent issues to supervisors when necessary Meet quality, productivity, and customer satisfaction standards