()Trainer - Mortgage & Insurance Program
40000 - 50000 PhpFull-time
Gratitude Inc
Required Experience
* Minimum 3–5 years of Training experience in a BPO/Contact Center environment.
* At least 2 years of hands-on experience supporting Mortgage Servicing, Mortgage Insurance, Property Insurance, Escrow, Loss Draft, Claims, or Loan Administration programs.
* Prior experience handling US-based financial services clients is preferred.
* Experience in new hire training, nesting, upskilling, refreshers, and performance improvement initiatives.
Preferred Domain Knowledge
Candidate should have working knowledge of:
* Mortgage lifecycle and servicing processes.
* Escrow management.
* Hazard/Homeowner's Insurance.
* Flood Insurance.
* Mortgage Insurance (MI).
* Loss Draft and Claims processing.
* Force-Placed Insurance.
* Loan onboarding and servicing.
* Customer contact handling for mortgage and insurance inquiries.
* Regulatory and compliance requirements related to mortgage servicing.
Core Training Competencies
* Taining Needs Analysis (TNA).
* Curriculum and content development.
* Facilitation and classroom management.
* Adult learning principles.
* Coaching and feedback delivery.
* Stakeholder management.
* Reporting and training effectiveness measurement.
* Knowledge assessments and certification process management.
Vacancy posted 1 day ago
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