Card Services Product Trainer (Financial Program)
Full-time
Gratitude Inc
URGENT HIRING – Card Services Product Trainer (Financial Program)
We are looking for an experienced Card Services Product Trainer to support training and development for frontline operations teams within a financial services program.
Location
• Alabang, Muntinlupa, Metro Manila
Work Setup
• Onsite
Shift
• Shifting Schedule
• Night Shift / Rotational ShiftsSalary
• Not disclosed in the job posting
Headcount
• 5
Availability
• Immediate / ASAP
Job Overview
The Card Services Product Trainer will design, deliver, and evaluate end-to-end training programs for new hires and existing frontline operations teams. The role focuses on ensuring employees develop strong knowledge of commercial card services, compliance requirements, system navigation, and operational workflows.
Key Responsibilities
Facilitate New Hire Training covering domain basics, product architecture, system workflows, and LOB knowledge.
Conduct refresher, upskilling, and cross-skilling programs for existing employees. Develop training materials, SOP job aids, mock scenarios, and assessments. Manage the nesting/hypercare phase and provide floor support. Conduct side-by-side coaching, transaction audits, and floor observations. Maintain training documentation, attendance records, assessment results, and compliance certifications. Track training effectiveness using KPIs such as FTR, AHT, Quality Scores, CSAT, throughput, and early attrition. Conduct Training Needs Analysis based on operational dashboards and error trends. Partner with SMEs and instructional designers to improve training programs.Qualifications
Bachelor's degree in Business Administration, Finance, Education, Communications, or a related field.
3–5 years of total BPO experience. At least 2 years of Product Trainer experience specifically in Card Services within a BPO environment. Experience must be in Card Services ; Collections, Insurance, and Fraud trainer experience does not meet the specific requirement. Strong understanding of financial terminology and commercial card services. Experience with financial/banking platforms such as Salesforce Financial Services Cloud, Fiserv, FIS, Finacle, TSYS, or similar platforms. Experience with LMS and e-learning authoring tools such as Articulate 360 or Camtasia is an advantage. Advanced MS Office / Google Workspace skills, particularly PowerPoint/Slides and Excel/Sheets. Strong facilitation, presentation, communication, and analytical skills. Willingness to work shifting, night, and rotational schedules.Benefits / Additional Information
Onsite work environment
Training and development opportunities Financial/Commercial Card Services exposure Former employees with relevant Card Services experience may be considered, subject to eligibility requirements.Interested? Send your updated CV today! Shortlisting is ongoing, and qualified candidates will be contacted for the next steps.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Card Services Product Trainer (Financial Program) in Manila vacancy
30000 - 40000 Php
...Job title: Card Services Product Trainer -Financial Program Work Setup: Onsite in Alabang Muntinlupa Shift: Shifting schedules (night shift / rotational shifts) Salary Package: Php.30,000 to 40,000 (no other allowances), can still accept up to 45K HC : 5...30000 - 45000 Php
...Card Services Product Trainer – Financial Program Location: Alabang, Muntinlupa | Setup: Onsite Schedule: Shifting / Rotational / Night Shift Salary: ₱30,000–₱40,000 package | Up to ₱45,000 negotiable Hiring: 5 slots Join Our Financial Services...- ...Card Services Product Trainer – Financial Services | BPO Location: Alabang, Muntinlupa, Philippines Work Setup: Onsite Schedule: Shifting... ...support a Financial Services / Commercial Card Services BPO program in Alabang, Muntinlupa. The Product Trainer will...
- ...Card Services Product Trainer – Financial / Commercial Cards Location: Alabang, Muntinlupa, Philippines Work Setup: Onsite Shift: Shifting... ...The Product Trainer will design and deliver training programs for new hires and tenured frontline teams, ensuring...
- ...Job Title : Card Services Product Trainer – Financial Services Job Description We are hiring a Card Services Product Trainer for a leading Financial... ..., delivering, and evaluating end-to-end training programs for new hires and existing frontline operations teams...
30000 - 40000 Php
...We are looking for a Card Services Product Trainer to deliver training and coaching for employees supporting financial and card services programs. The role involves developing training materials, conducting new hire and refresher training sessions, evaluating trainee...- ...Job Title: Trainer – UK Financial Customer Service Account: UK Financial Customer Service Location:... ...Operations to deliver engaging training programs, coach new hires, and drive... ...for new hires. Deliver process, product, and compliance training. Provide...
- ...Product knowledge and operational technical training Learn and master the company's products and provide training for the company'... ...courses, product operation manuals, and implementation of training programs. Write a training summary report, feedback and evaluate the...
- ...YOUR ROLE AS TRAINER AND PROGRAM FACILITATOR MySigrid is looking for passionate and dynamic trainers who bring warmth, creativity,... ...bring concepts to life, incorporating elements of theatre production to make sessions more captivating. Collaborate with the...
30000 - 45000 Php
...We're looking for a Card Services Product Trainer to deliver impactful training for frontline teams supporting Financial and Commercial Card Services. This role combines product knowledge, training delivery, coaching, compliance, and performance analytics to build operational...- ...Are you experienced in UK financial collections, banking operations, and training? We are hiring a Trainer – UK Financial Collections for an onsite role in Quezon City.... ...and/or training within a call center or shared services environment. Basic understanding of training...
- ...Job title: Trainer - UK Financial Collections Account: UK Financial Collections Work set up: 100% Onsite at Eton Centris, Quezon City... ...banking operations, and training in a call center or shared services environment • Basic understanding of training methodologies...
- ...The Apple Product Trainer is responsible for conducting product training sessions, educating staff and customers about Apple products, and ensuring excellent product knowledge across the team. Job Requirements Bachelor’s degree or equivalent experience Strong...
- ...We’re hiring a Trainer - UK Financial Collections for a leading financial collections account.... ...Partner with operations teams to improve productivity and customer outcomes * Ensure... ...training within a call center or shared services environment * Strong understanding...
45000 - 75000 Php
...Description: Training Specialist – Clinical Programs Work Location: Vertis North, Quezon... ...will facilitate onboarding, pre-production training, and continuing education programs... ...documentation. Currently working as a Clinical Trainer or Apprentice Trainer, with relevant...- ...teams. Key Responsibilities Facilitate onboarding, pre-production, and continuing education (CE) training for clinical staff.... ...clinical documentation platforms. Currently working as a Clinical Trainer or Apprentice Trainer, with relevant clinical training...
30000 - 40000 Php
...Hiring: O2C Trainer – BFSI Location:... ...to deliver effective training programs. Key Responsibilities... ...Experience in BPO, shared services, GCCs, or captive operations... ...advantage. BFSI or financial services experience is...- ...Job Summary The Trainer is responsible for designing, delivering, and continuously improving training programs that support insurance operations within a contact center environment... ...billing, account management, and policy servicing functions accurately and efficiently....
- ...Responsibilities Design and implement personalized workout programs for clients. Provide coaching and support to help... ...assessments and monitor client progress. Promote fitness services and products to increase sales. Maintain a clean and safe training environment...
- ...clinical teams. Key Responsibilities Facilitate onboarding, pre-production, and continuing education (CE) training for clinical staff... ...platforms Preferred: Currently working as a Clinical Trainer or Apprentice Trainer, with relevant clinical training experience...
- ...Hiring: Training Specialist – Clinical Programs Work Location: Vertis North, Quezon... ...Responsibilities Facilitate onboarding, pre-production, and continuing education (CE) training... .... Currently working as a Clinical Trainer or Apprentice Trainer, with relevant...
- ...(Urgent)Training Specialist – Clinical Programs to join our team. The ideal candidate will... ...-focused solutions. Collaborate with product, design, and business teams to... ...platforms. Currently working as a Clinical Trainer or Apprentice Trainer, with relevant clinical...
25500 - 35000 Php
...Job Title: Trainer Account/Category/ Campaign: H&R Block Seasonal Account Employment: Contractual until the end of April 2027... ...professional expertise and take responsibility for the end-product. •Positions at this level are expected to significantly improve...35000 - 40000 Php
...experienced Order-to-Cash (O2C) Trainer to support training and... ...to deliver effective training programs to ensure employees understand... ...mandatory. 3) Experience in shared services, BPO, Global Capability... .... 6) Background in BFSI or financial services operations is...- ...inbound and outbound calls from insurance and financial clients Provide accurate information... ...policies, coverage, and investment products Assist clients with account updates,... ...At least 6 months to 1 year of customer service experience preferred (BPO/Healthcare/Finance...
- ...the Role We are looking for a skilled and motivated Service Delivery Manager (Financial Services BPO) to join our team. The ideal candidate will... ...scalable, and user-focused solutions. Collaborate with product, design, and business teams to understand requirements...
75000 - 85000 Php
...Qualifications: • Graduate of accredited Registered Nursing Program or a Doctor of Medicine degree with current, unrestricted license... ...medicine, or rehabilitation useful. • With at least 1 year of trainer experience in a CPO/ BPO environment. • Management or...70000 - 110000 Php
...Job Title: Client Services Manager Program: Travel and Hospitality Work Location: MOA Work Setup & Schedule: Onsite/Night Shift Salary... ...reviewing, interpreting, and managing SOWs Experience handling financial/billing processes and operational requirements...25000 - 35000 Php
Job Title: Trainer II- Healthcare Work Location: Vertis North, Quezon City Work Setup... ...delivey and facilitation of training programs for the workforce, focusing on... ...members and take responsibility for end-product quality. Required Qualifications &...- ...Description The Operations Trainer is responsible for developing and delivering training programs to enhance the skills of employees in operational roles. Design training materials and programs Conduct training sessions Evaluate training effectiveness Provide...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Card Services Product Trainer (Financial Program). Be the first to apply!
