Customer Service Representative -No BPO Experience Required

Role & Responsibilities

• Respond to inbound customer inquiries via phone, email, and chat with accuracy, empathy, and efficiency.
• Resolve common issues related to billing, account access, product features, and service status using guided workflows.
• Document interactions and escalate unresolved cases to specialized teams with clear context and urgency tagging.
• Participate in daily huddles, coaching sessions, and quality assurance reviews to continuously improve service delivery.

Skills & Qualifications
Must-Have

• Fluent English (spoken and written) with professional tone and clarity
• Basic computer literacy (MS Office, web browsers, internal ticketing systems)
• Typing speed minimum 40 WPM with high accuracy
• Strong active listening and problem-solving skills
• Ability to work flexible shifts including weekends and holidays

Preferred

• Experience in retail, hospitality, or frontline customer-facing roles (not BPO)
• Exposure to live chat or email-based support systems
• Basic understanding of SaaS or subscription-based products

Benefits & Culture Highlights

• On-site work environment in modern, air-conditioned offices across Metro Manila or Cebu
• Structured training program with no prior BPO experience required—perfect for entry-level seekers
• Performance-based incentives, wellness programs, and career pathing into team lead or specialist roles