Workforce Services Sr Analyst

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Sr Analyst WORK SETUP: Return to Office OVERALL PURPOSE: The Workforce Services Senior Analyst ensures effective workforce management (WFM) operations by balancing staffing requirements, service delivery, and operational efficiency. The role is critical in maintaining accurate reporting, consistent processes, and compliance with both client and internal stakeholders. RESPONSIBILITIES: • Report Validation: Review, validate, and ensure timely delivery of reports prepared by Intraday Analysts and other WFM disciplines (Forecasting, Capacity Planning, Scheduling, Reporting). • Process Integrity: Develop and maintain consistency of WFM processes/procedures across accounts. • Service Delivery: Balance staffing requirements with operational efficiency and financial goals to meet client expectations. • Data Management: Extract, manipulate, and present data using WFM applications/manual platforms, maximizing system functionality. • Audit Compliance: Manage internal and external audits with established processes and controls. • Team Coaching: Conduct monthly coaching and performance feedback sessions with direct reports. OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Quezon Gateway Tower 2

SKILL AND QUALIFICATIONS: • At least 3 years relevant work experience; 1 year supervisory • Consider RTA + any of the three other WFM functions (Scheduling, Forecasting, or Capacity Planning)

Quezon City

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