Customer Service Agent (Logistics)

We are looking for a Customer Service Agent with experience in the logistics industry. The role involves answering and handling customer requests, advising customers on potential restrictions (such as weather, geopolitical, and trade compliance issues), finding suitable solutions for their needs (White/Orange/Purple), adhering to client-specific operational procedures (SOPs), representing the client to carriers and the FXL network, negotiating with suppliers, validating service quotes when necessary, providing real-time updates to customers, and updating instructions for handover. Salary : 30,000 - 40,000 Basic pay

QULAIFICATIONS:

3-4 years’ experience in the logistics industry, with strong exposure to international logistics operations across multiple transportation modes. Expert-level knowledge of international air transport regulations, including Incoterms, customs rules, and compliance requirements. Full mastery of the specificities of all transportation modes, particularly and time-critical Proven managerial and coordination skills, with the ability to lead, guide, and support front-line Strong sense of responsibility, rigor, and discipline in decision-making and issue resolution under High stress resistance, with the ability to remain effective in escalated and time-sensitive situations. Business-level English proficiency (spoken, written, and reading). Excellent written and verbal communication skills, suitable for client escalation management. Strong customer service orientation (internal and external), consistently projecting a positive and professional brand image. Strict adherence to procedures, service organization, schedules, break times, and holidays. Consistent compliance with company Quality, Hygiene, and Safety standards. High organizational capability, with demonstrated reactivity and proactivity in operational execution. Strong interpersonal skills and a team-oriented mindset, enabling effective coordination with internal teams and external stakeholders. Working knowledge of relevant computer and operational tools. Availability for 24/7/365 shift-based operations, including public holidays, in line with service Amenable to work in Alabang site