Mandarin Case Management Specialist

Company Profile: This company is a multinational and global healthcare and pharmaceutical company that provides high-quality services throughout the Philippines. The company offers competitive benefits to its employees and provides high-quality services to its customers. Currently, they are looking for a Mandarin bilingual who will be part of their team. Company Industry: Global Pharmaceutical Company Work Location: Alabang, Muntinlupa City Work Schedule: Dayshift Schedule (Monday to Friday at 9am to 6pm) Salary: Php 120,000 Basic Pay + Language Pay Work Set-up: Hybrid Set-up (40% work on-site)

BENEFITS:

• Provided work equipment's
• Government-Mandated Benefits.
• HMO on the 1st day, including dependents.
• Language Premium.
• Vacation and Sick Leave.
• Other benefits will be discussed by the company

REQUIREMENTS OF THE JOB:

• Open to Filipino and Filipino-Chinese who are proficient in Mandarin & English.
• Bachelor's Graduate in Psychology, Business Administration, (Labor) Law, or any related courses.
• Having a minimum of 3 years of experience in handling sensitive HR investigations (e.g., harassment, working time fraud, violation of employment duties, property crime, discrimination, retaliation).
• Knowledgeable in conducting fact-finding interviews, building rapport with interviewees, and maintaining accurate and comprehensive documentation.
• Having good experience in collaborating closely with Human Resources, Employee Relations, and Compliance teams to ensure investigations are conducted fairly, ethically, objectively, and thoroughly, in accordance with industry best practices.
• Experience working in a multinational and cross-cultural environment; knowledge or experience with Chinese Labor Law is a big advantage.

RESPONSIBILITIES OF JOB APPLICATION:

• Manage and conduct investigations involving workplace misconduct, harassment, discrimination, retaliation, fraud, and Code of Conduct violations.
• Conduct interviews with complainants, witnesses, and involved parties to establish facts and gather evidence.
• Analyze case information, perform root-cause analysis, and develop investigation plans.
• Prepare detailed investigation reports outlining findings, conclusions, and recommended corrective actions.
• Partner with HR, Employee Relations, Compliance, and other stakeholders to ensure fair, objective, and thorough investigations.
• Maintain strict confidentiality and ensure investigations comply with company policies, ethical standards, and applicable labor laws.
• Contribute to improving investigation processes and best practices within the global HR Investigations function.

RECRUITMENT PROCESS:

• Paper Screening
• Initial Interview with the HR
• 2nd level interview with the Hiring Team (Face to face)
• Final Interview (Online)
• Job Offer