Customer Support Specialist
Full-time
Iceberg Plant and Cold Storage Inc.
Responsible for managing customer inquiries and issues related to supply chain activities while ensuring efficient supply chain operations. This role involves coordinating with various departments to address customer needs, resolving order-related problems, and maintaining effective communication between customers and the supply chain team. Duties and Responsibilities
- Serve as the primary point of contact for assigned client accounts.
- Receive and review customer orders.
- Provide support to customers by handling inquiries related to orders, shipments, inventory, and product availability.
- Process customer orders and track client accounts, ensuring timely and accurate fulfillment.
- Address and resolve any customers issues or concerns in a timely and professional manner.
- Provide regular updates and reports to clients on order status and account performance.
- Maintain accurate records of orders, shipments, and customer interactions.
- Generate reports on order status, fulfillment metrics, and other relevant data as needed.
- Collaborate with internal team such as supply chain, logistics, inventory, and sales teams to ensure smooth operation and improve customer satisfaction.
- Undertakes special assignments or tasks related to order fulfillment as assigned by the management.
- Performs other duties and responsibilities that maybe assigned as needed.
- Complies with the Company’s Quality Management System.
- Bachelor’s degree of any course, preferably related to supply chain management or related field
- At least 1 year experience in order fulfillment, warehouse operations, or a related field.
- Strong analytical and problem-solving skills with a keen attention to detail
- Excellent communication skills, with the ability to collaborate effectively with cross-functional teams
- Ability to work independently and manage multiple tasks and priorities in a fast-paced environment
- Strong organizational skills and ability to meet deadlines
- Proficient in using Microsoft Office Suite, particularly Excel for data analysis
- Amenable to working on a shifting schedule (8:00 AM–5:00 PM and 1:00 PM–10:00 PM).
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Support Specialist in Antipolo City, Rizal vacancy
- ...We are hiring Customer Service Representatives in TaskUs Antipolo - Lizzy's Watchtower ! So what does a Teammate really do? Think... ...Provide accurate and timely responses via email and live chat support channels. Filter content from the client's website. Perform...
- ...: Deliver accurate metric and performance reports on time. - File Management: Maintain organized virtual filing systems. - Admin Support: Manage email correspondence and daily tasks. What We Look For: - Exceptional organizational skills - Strong written and verbal...
Cyberbacker Careers
Antipolo City, Rizala month ago - ...a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients... ...our team today and experience firsthand our dedication to supporting People First. General Accounting Perform month end...Remote job
- ...a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients... ...our team today and experience firsthand our dedication to supporting People First. Job Description: Delivers Level 1...Remote job
- ...Position Overview: This position involves addressing inquiries, resolving issues, and supporting various aspects of retail operations. Job Responsibilities: • Address customer inquiries, concerns, and complaints in a professional and timely manner. • Assist customers...
Ace Bellsoft
Antipolo City, Rizalmore than 2 months ago - ...outsourced digital services and next-generation customer experience to fast-growing technology companies,... ...today and experience firsthand our dedication to supporting People First. As a Community Operations Specialist , you will be responsible for the health and...Remote job
- Job Description: - Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner. - Resolve product or service complaints by clarifying the customer’s concern, determining the cause, selecting and explaining the best solution,...
Career Professionals Inc.
Antipolo City, Rizala month ago - A Growthbacker develops and executes a plan to support the company acquire and retain clients, as well as discuss the services offered by the team. This includes gathering input from client and various departments from different companies, like analytics, operations and...
Cyberbacker Careers
Antipolo City, Rizal6 days ago - ...long-term, trusting relationships with customers while meeting a designated portfolio of... ...Establish trust by providing personalized support that addresses client’s specific needs... ...Proven work experience as an Account Specialist, Key Account Specialist, Junior Account...
- ...Mountain Standard Time (MST) Role Overview: As part of the Customer Support team, you will serve as the primary support resource for our... ..., and delivering solutions—while collaborating with senior specialists on the most complex matters. This role offers the...
- ...If you’re a customer-focused professional with strong communication skills, confidence in handling customer concerns, and the ability... ...Ensure customer satisfaction and provide professional customer support. Acknowledge and resolve customer complaints, whilst ensuring...
- ...outsourced digital services and next-generation customer experience to fast-growing technology... ...experience firsthand our dedication to supporting People First. This is an Individual... ..., Team Leader or Quality Assurance Specialist with direct exposure in process...Remote job
- ...mission to enable service teams to collect, analyze, and publish customer satisfaction feedback. Measuring and improving customer... ...on our website: Job Description As a Customer Support Specialist, you’ll be responsible for responding to Simplesat...
50 $
...and their employees can thrive. Our customers include leading brands from multiple sectors... ...team member to join our Customer Support team as a Mandarin Language Customer Support... ...years experience as a Customer Support Specialist or similar CS role ~ Have a long-term...- ...Position Summary: We are seeking a proactive, detail-oriented, and customer-focused Online Customer Support Specialist to join our growing digital team. Based in Manila, this role is the first point of contact for Nick Scali's online customers — managing enquiries,...
- ...and fostering a dynamic and inclusive work environment for our team. Position Overview We are looking for a Customer Support & Onboarding Specialist to join a fast-growing global SaaS team supporting dental clinics. This is a remote role where you will deliver...
- ...do Execute day to day activities related to North American Customer Service operations in the area of Order Entry Processing, Customer... ...tools/process pulse checks Provide operational/ad hoc tasks support and team project collaboration as needed Perform Continuous...
6000 - 7200 $ per year
...Job Overview: We are looking for a skilled Customer Support Specialist with a strong background in real estate to manage customer interactions, troubleshoot technical issues, and support clients in maximizing the use of our SaaS platform. This role requires proactive...- ...medication with personalised nutrition, movement support, and clinician-led care from prescribers... ...ll be doing) This isn’t your ordinary customer support role. You won't just be... ...-quality care. As a Customer Support Specialist, you’ll be an essential part of our mission...
- ...automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier... ...Advocate troubleshoots and resolves customer issues, optimizes support processes, and contributes to Apollo’s values-driven culture. By...
- ...Specialist, Customer Care Who We Are: Vistaprint is the marketing partner to millions of small businesses around the world, empowering... ...and design templates, or by receiving expert graphic design support. Our focus is on helping small businesses project a...
- ...Process orders in SAP and Service Cloud for clients via email for accuracy and timely fulfilment Provide comprehensive support to Customers and Sales, Commercial, Sales, Customer Service and Supply Chain teams Perform administrative support for the process of Customer...
- ...technical hires covering full-stack product architecture, backend support workflows, and ad tech fundamentals. Present complex... ...Functional Collaboration Work closely with Product, Engineering, Customer Success, and Revenue Enablement teams to align training programs...
- ...and APAC. We’re building a modern Customer Experience team — one that combines human... ...— or improved at scale. As an Aftercare Specialist, you don’t just resolve issues — you identify... ...looking for • Experience in customer support, aftercare, or claims handling (1–3...
- Company Profile: Established in 1949, they have been a trusted leader in the Philippine trading industry, specializing in the import and distribution of high-quality textiles, machinery, and general merchandise. Position: Sales Support Specialist Salary:Makati16 days ago
- ...communication and multitasking skills Appointment setting background and other similar roles is a PLUS Preferably with a background in Customer Service Willing to work graveyard and can start training immediately Experience in handling social media posting, replying...
- ...500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years... ...To ensure the accurate, compliant and timely completion of customs declarations and associated messaging (including import, export...
775000 $ per day
...COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Customer Service Specialist WORK SETUP: Return to Office RESPONSIBILITIES: • Manages... ...work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We...- ...product offerings. We strive to deliver the best outcomes for our customers, our partners and our people. About our Client: Our... ...customer service and are currently seeking experienced Technical Support Representatives to join our dedicated team. If you have a...
- ...including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. We’re now leading the shift to Agentic AI: intelligent agents that don’t just...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support Specialist. Be the first to apply!
