Supply Chain Specialist (Architectural Products)

Position: Supply Chain Specialist
Salary: up to $4,450 NZD per month – Depending on experience
Working Hours & Conditions: Full-time, remote position working New Zealand business hours
Holidays: TBC – Client Discretion

About the Business

The Business is dedicated to inspiring creators of great design and enabling exceptional interior spaces across Australia and New Zealand.

The company searches globally for leading trends, premium materials, hardware, surfaces and specialist expertise. These products are carefully curated for developers, architects, interior designers and other design professionals delivering high-quality projects.

As Architectural Merchants, it focuses on international quality standards, design excellence and reliable service, providing an exciting environment for professionals passionate about design-led products and supply chains.

Role Overview

We are seeking a capable and detail-oriented Supply Chain Specialist to coordinate the end-to-end supply chain activities supporting the company's curated product portfolio.

The successful candidate will manage inventory levels, coordinate procurement and replenishment, track international and domestic shipments, and ensure products are available to meet customer and project requirements.

This role requires close collaboration with suppliers, logistics providers and internal teams. The Supply Chain Specialist will also maintain accurate ERP records, monitor supply chain performance and identify opportunities to improve cost, efficiency and service delivery.

The key objective is to ensure the company’s products move through the supply chain reliably, accurately and cost-effectively.

Key Responsibilities

Inventory Planning & Replenishment

• Monitor inventory levels across the company’s product portfolio.
• Coordinate replenishment activities to maintain appropriate stock availability.
• Review demand, current stock, committed orders and expected deliveries when planning purchases.
• Identify potential stock shortages, excess inventory and slow-moving products.
• Maintain appropriate reorder points, safety-stock levels and replenishment settings.
• Work with sales, customer service and project teams to understand upcoming demand.
• Support stocktakes, inventory reconciliations and the investigation of stock discrepancies.
• Provide clear updates regarding product availability and expected delivery dates.

Procurement & Supplier Coordination

• Prepare and manage purchase orders in accordance with approved requirements.
• Liaise with local and international suppliers regarding pricing, availability, production and delivery schedules.
• Confirm order quantities, specifications, costs and expected dispatch dates.
• Monitor outstanding purchase orders and proactively follow up delayed or incomplete orders.
• Maintain accurate supplier, product and purchasing information in the ERP system.
• Communicate supply risks, pricing changes and delays to relevant internal stakeholders.
• Develop positive and professional relationships with suppliers.
• Support supplier-performance reviews and sourcing activities where required.

Logistics & Shipment Management

• Coordinate and track inbound shipments from suppliers through to delivery.
• Liaise with freight forwarders, transport providers, warehouses and other logistics partners.
• Monitor shipping schedules, transit times and expected arrival dates.
• Maintain accurate shipment records and supporting documentation.
• Assist with basic import and export documentation and processes.
• Identify potential delays or disruptions and communicate their likely impact.
• Follow up damaged, incomplete, delayed or incorrectly supplied orders.
• Support efficient and cost-effective freight and distribution decisions.

ERP, Data & Record Management

• Maintain accurate product, supplier, inventory, purchase-order and shipment information in the ERP system.
• Use NetSuite or Orcale ERP platform to manage and monitor supply chain activity.
• Ensure records are updated promptly and consistently.
• Review system data for errors, duplicate records and incomplete information.
• Maintain accurate supporting documents for purchasing, inventory and logistics transactions.
• Produce operational reports and data extracts as required.
• Help improve data quality and consistency across supply chain systems.

Supply Chain Reporting & Analysis

• Monitor supply chain metrics including inventory availability, order fulfilment, lead times, supplier performance and freight costs.
• Prepare regular reports for management and relevant internal teams.
• Analyse inventory and operational data to identify trends, risks and opportunities.
• Investigate recurring delays, stock discrepancies and process inefficiencies.
• Provide practical recommendations to improve supply chain performance.
• Track agreed improvements and report on their outcomes.
• Support forecasting, purchasing and operational planning with accurate data.

Internal Collaboration & Customer Support

• Work closely with sales, customer service, finance, warehouse and project teams.
• Provide accurate information regarding inventory availability, incoming stock and delivery expectations.
• Support the resolution of supply chain issues affecting customers or projects.
• Communicate clearly when timelines, availability or costs change.
• Coordinate priorities where multiple customer or project requirements are competing for available stock.
• Maintain professional communication with all internal and external stakeholders.

Process Improvement

• Review existing procurement, inventory and logistics workflows.
• Identify opportunities to improve accuracy, visibility, efficiency and cost control.
• Help develop and document supply chain procedures, templates and checklists.
• Support improvements to ERP processes and system usage.
• Contribute to projects designed to strengthen inventory planning and supplier performance.
• Apply a continuous-improvement mindset to day-to-day activities.

Tools & Systems

• NetSuite / Oracle ERP – strong previous experience necessary
• Microsoft Excel or Google Sheets
• Purchasing and inventory-planning tools
• Freight, logistics and shipment-tracking platforms
• Microsoft 365 or Google Workspace
• Reporting and data-analysis tools

Requirements

Key Requirements

• At least three years of relevant supply chain, procurement, inventory or logistics experience.
• Strong supply chain and inventory-management capability.
• Experience coordinating purchasing, replenishment and stock availability.
• Experience working with suppliers and logistics providers.
• Practical experience using an ERP or inventory-management system.
• Strong Microsoft Excel or Google Sheets skills.
• Ability to interpret operational data and monitor relevant KPIs.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and data accuracy.
• Strong written and spoken English.
• Professional communication skills when working with suppliers, logistics partners and internal teams.
• Ability to manage multiple orders, shipments, priorities and deadlines.
• Ability to work independently and take ownership of assigned responsibilities.
• Comfortable working remotely and communicating regularly with the client.
• Reliable internet connection and a professional home-office environment.
• Availability to work full-time during New Zealand business hours.

Qualifications

• A degree or diploma in supply chain management, logistics, operations, business or a related discipline would be advantageous.
• Equivalent practical experience in a relevant supply chain role may be considered.

Highly Desirable

• Hands-on experience using NetSuite.
• Experience managing inventory for a wholesale, distribution, architectural-products or design-led business.
• Experience working with internationally sourced products and overseas suppliers.
• Understanding of import and export processes, shipping documentation and international freight.
• Experience monitoring supplier performance, lead times and stock availability.
• Exposure to demand planning, forecasting and inventory optimisation.
• Experience supporting customers or projects with deadline-driven product requirements.
• An interest in architecture, interior design, premium materials or design-led products.