Call Center Representative
Full-time
Gratitude Jobs Ahead HR Inc
Description - Handle incoming calls and provide excellent customer service to resolve inquiries.
- Maintain accurate records of customer interactions and transactions.
- Assist customers with product information and service-related issues.
- Follow up on customer complaints to ensure resolution and satisfaction.
- Collaborate with team members to meet service goals and enhance customer experience.
Requirements
- Educational Qualifications: Bachelor's degree in a relevant field (preferred)
- Experience Level: 3–5 years of experience in a call center or customer service role
- Skills and Competencies: Strong communication and interpersonal skills
- Skills and Competencies: Proficient in using call center software and CRM systems
- Qualities and Traits: Ability to handle stressful situations with patience and professionalism
- Responsibilities and Duties: Willingness to work in shifts, including evenings and weekends
- Working Conditions: Fast-paced and dynamic work environment
Vacancy posted 18 hours ago
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