Supervisor, Spa, Pool, and Fitness
Melco Resorts Leisure (PHP) Corporation
PRIMARY RESPONSIBILITIES:
Ensures that you keep up to date with current trends, guest satisfaction and training in the market.
Assists guest in selecting their treatment, checks for contra indications, and explains the treatment requirements or procedures – especially if a guest has not had a massage before.
Checks the appointment book to organize and sets up for all of their treatments.
Ensures personal proficiency in all treatments offered in the menu, including: body treatments, facials, and foot reflexology.
Contains good personal knowledge of all body and spa products, and remains able to sell the products appropriately.
Ensures that guests of Health Club and Pool follow the rules and safety regulations stipulated by the Company and laws of the country and the city.
Assists guests and visitors with purchases from the Spa reception counter.
This includes adhering to cash handling, opening and closing policies and procedures and ensures charges are correctly administered to the guest account.
Ensures the maintenance and cleanliness of the Spa / Health Club reception area according to Forbes quality standards ensuring retail products are displayed appropriately and all racks and shelves are neat and orderly.
Works closely with Engineering Department and Public Area Housekeeping ensures the Spa front and heart of house facilities including the fitness areas achieve the highest possible conditions and cleanliness.
Performs ability to work flexible hours including weekends, evenings, overnight, and public holidays.
Performs other reasonable job duties as assigned by superiors from time to time.
QUALIFICATIONS:
Experience
Minimum 3 years working experience in a Day Spa, luxury Hotel Spa, and / or beauty operations with sound knowledge and understanding of the business.
1 year as a trainer in a Day Spa or luxury Hotel Spa.
Minimum 1 year as supervisor. International Spa experience is an advantage.
Education
College Level of any course. Must hold a beauty or spa certification
Skills / Competencies
Ability to follow through Customer service focused.
Computer literate: Word, PowerPoint, Excel
Demonstrates advanced communication and interpersonal skills
Has a strong work ethics
Ability to sit, stand, or walk for extended periods of time
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