Restaurant Supervisor
Full-time
RCVR Food and Beverage Station
Operations Management
- Supervise daily restaurant operations to ensure smooth service and adherence to company standards.
- Monitor food and beverage preparation to maintain consistency in quality, presentation, and portioning.
- Ensure all workstations are fully stocked with ingredients, utensils, and supplies before service begins.
- Conduct pre-shift inspections to verify cleanliness, equipment functionality, and overall readiness.
- Ensure timely order-taking, food preparation, and service to maintain efficiency and minimize delays.
- Coordinate with front-of-house (FOH) and back-of-house (BOH) teams to ensure seamless service.
- Oversee dine-in, take-out, and delivery services to maintain high customer satisfaction.
Staff Management and Leadership
- Create, manage, and adjust staff schedules for optimal coverage while controlling labor costs.
- Lead pre-shift briefings, assign tasks, and communicate daily goals to the team.
- Enforce company policies related to attendance, grooming, hygiene, and professionalism.
- Provide hands-on training to new hires and ongoing coaching to all staff.
- Support employee development by offering guidance and mentorship.
- Monitor staff performance, provide feedback, and address behavioral issues when necessary.
- Foster a positive team culture by resolving conflicts and promoting open communication.
Customer Service and Guest Relations
- Address customer complaints and special requests promptly and professionally.
- Handle difficult customer interactions with patience, empathy, and problem-solving skills.
- Ensure restaurant ambiance, including cleanliness, lighting, music, and temperature, enhances the guest experience.
- Support the planning and execution of group bookings, events, and promotional activities.
- Monitor online feedback and reviews to identify service improvements and maintain a strong reputation.
Food Safety, Hygiene, and Compliance
- Ensure strict compliance with food safety and sanitation standards at all times.
- Conduct regular hygiene checks across the kitchen, dining area, and restrooms.
- Train staff on proper food handling, handwashing, and safety procedures.
- Ensure compliance with local health regulations and internal policies.
- Educate employees on emergency protocols including fire safety and first aid.
Financial and Inventory Management
- Accurately compute and submit payroll, including attendance and overtime reports.
- Supervise daily sales reconciliation, cash handling, and safe deposits.
- Monitor inventory levels and consumption of food, packaging, and supplies.
- Conduct regular stock audits to prevent shortages, overstocking, and wastage.
- Coordinate with suppliers for timely and cost-efficient orders.
- Help control food and labor costs to meet profitability targets.
Quality Control and Continuous Improvement
- Maintain consistency in food preparation, portioning, and presentation based on company standards.
- Observe service speed, food quality, and overall operations, making adjustments as needed.
- Support initiatives that improve customer satisfaction, including loyalty programs and promotions.
- Collaborate with the Branch Manager to improve workflows and optimize operational performance.
Technology and Reporting
- Use POS systems effectively to track transactions, sales, and performance data.
- Ensure third-party platforms (Grab, Foodpanda, QR ordering) are accurate and functioning.
- Respond to online reviews and customer feedback to uphold brand image.
- Maintain detailed shift logs, including sales summaries, staff performance, and customer issues.
- Submit end-of-day reports to the Branch Manager to support strategic planning.
- SSS E1/E4/E6
- PagIbig MDF/ID
- PhilHealth MDR/ID
- TIN ID/1902 Form/1904 Form/ 1905 Form
- 2x2 ID Picture (4pcs) and 1x1 ID picture (2pcs)
- NBI/Police Clearance
- Physical Examination (Stool, X-ray, Urinalysis Test, and Drug Test)
- Health Certificate
Vacancy posted 13 hours ago
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