QUALITY ASSURANCE - HEALTHCARE | ONSITE QUEZON CITY
20000 - 25000 PhpGratitude Inc
HIRING NOW: QUALITY ASSURANCE - HEALTHCARE | ONSITE QUEZON CITY
Location: Vertis North, Quezon City
Work Setup: Onsite
Work Schedule: Night Shift - Following Eastern Standard Time EST
Target Start Date: July 13, 2026
Salary Package: Up to ₱21,000
Job Description: Quality Assurance Analyst
Position Overview
The Quality Assurance Analyst is responsible for monitoring and evaluating the quality of inbound and outbound customer interactions including telephone calls, emails, and chat to ensure accuracy and adherence to established quality standards. This role involves documenting quality issues and performance metrics for management review, as well as providing actionable feedback and assistance in the formal education and development processes for team members.
Key Responsibilities
- Quality Monitoring: Evaluate customer interactions against quality standards and compliance protocols
- Documentation: Record quality issues and performance measures, ensuring data is accurate for management reporting
- Feedback and Coaching: Provide essential information to support the feedback and training processes for associates, fostering continuous improvement
- Operational Excellence: Develop personal knowledge, share best practices, and contribute to the refinement of day-to-day activities and processes
- Mentorship: Act as a subject matter expert, potentially guiding junior team members and supporting the achievement of operational objectives
Required Qualifications and Skills
- At least 1 year of experience in Healthcare QA. Prior experience in the relevant healthcare field is required
- Must be able to start ASAP. Target start date: July 13, 2026
- BPO-aligned experience is preferred
- Education: College graduates preferred. Undergraduate candidates with relevant experience will be considered
- Proficiency: Demonstrated ability to work independently within set frameworks and follow established courses of action
- Schedule: Must be available to work on a night-shift schedule following Eastern Standard Time
- Location: Must be willing to work on-site at TP Vertis, Quezon City
- Competencies: Strong ability to analyze performance data, identify trends, and develop relevant solutions to improve interaction quality
Pre-Screening Questions
1. Educational attainment
2. Years of experience as a Healthcare QA
3. Healthcare field experience
4. BPO experience
5. Are you able to start on July 13, 2026
6. Are you willing to work on-site at TP Vertis, Quezon City
7. Last drawn salary
8. Expected salary
APPLY NOW
Send your updated resume.
Equal opportunity employer.
20000 - 21000 Php
Job Title: Quality Assurance- Healthcare Work Location: Vertis North, Quezon City Work Setup & Schedule: Onsite/Following EST Salary: Up to 21,000 package Start date: July 13, 2026 HC: 3 rocesses. •Mentorship: Act as a subject matter expert, potentially...15000 - 20000 Php
...Job Description The Quality Assurance Analyst monitors and evaluates inbound and outbound... ...Candidates should have at least one year of Healthcare QA experience, preferably in a BPO,... ...willing to work on-site at TP Vertis, Quezon City. Kindly answer the pre-screening...- ...Job Title: Quality Assurance Account: Healthcare Work location/Set up: TP Alphaland Shift Schedule: GY POSITION OVERVIEW: The USRN Quality Assurance Analyst is responsible for evaluating clinical transactions, documentation accuracy, and adherence...
- ...About the Role We are looking for a skilled and motivated PHRN - Non Voice | Onsite in QC to join our team. The ideal candidate will help deliver high-quality solutions while working closely with cross-functional stakeholders. This role requires ownership, attention...
- ...Job title: Quality Analyst - UK Financial CS Account: UK Financial Customer Service Work set up: 100% Onsite at Eton Centris, Quezon City Work shift: Shifting schedules, UK time Salary:... ...banking operations and quality assurance in a call center or shared services...
- ...Job title: Trainer Account: Technology Work set up: 100% Onsite at Vertis North, Quezon City Work shift: Shifting schedules Qualifications: • Bachelor's Degree • 2+ years exp as Trainer Preferred with Social Media exp, but open to any line of business...
95000 - 100000 Php
...JOB POST TITLE: QUALITY ASSURANCE | COGNIZANT TAGUIG | ONSITE | BILINGUAL ENGLISH + SPANISH COMPANY: Cognizant LOCATION: Taguig WORK SETUP: Onsite INDUSTRY: BPO / QA / Customer Experience JOB DESCRIPTION: Cognizant Taguig is looking for Quality...20000 - 23000 Php
...CUSTOMER SERVICE REPRESENTATIVE | SAGILITY QUEZON CITY | ONSITE COMPANY: Sagility LOCATION:... ...WORK SETUP: Onsite INDUSTRY: BPO / Healthcare / RCM JOB DESCRIPTION: Sagility... ...information and resolve concerns - Maintain quality and productivity targets - Handle...34000 - 110000 Php
...the Role We are looking for a skilled and motivated Multilingual Language - Thai | Onsite/ WFH in Quezon City to join our team. The ideal candidate will help deliver high-quality solutions while working closely with cross-functional stakeholders. This role requires...- ...Location: Quezon City, Philippines Work Setup: Onsite Shift: Shifting / Night Shift Openings: 6 Target Start Date: August 10, 2026 Job... ...interactions using company systems and tools. Meet quality, productivity, attendance, and customer satisfaction...
- ...Customer Service Representative – Thai Job Location: Quezon City, Philippines Work Setup: Onsite Work Schedule: Shifting / Night Shift Open... ...using company systems and tools. Meet established quality, productivity, attendance, and customer satisfaction...
- ...QUALITY ASSURANCE SPANISH Spanish + English | Taguig | Onsite Are you a Spanish-English bilingual professional with at least 1 year of Quality Assurance experience? Join a dynamic team where your QA expertise, analytical skills, and language proficiency can make...
15000 - 30000 Php
...Job Description We are looking for a Quality Assurance Analyst to evaluate customer interactions, monitor compliance with quality standards... ...skills Strong attention to detail Willing to work onsite and on shifting schedules Benefits Competitive salary...34000 - 110000 Php
...Job Title: Multilingual Language - Thai Work setup: Onsite in Quezon City Work schedule: Shifting/ Night shift Salary: 34,746 to... ...interactions accurately using company systems and tools. • Meet quality, productivity, attendance and customer satisfaction goals....- ...Multilingual Language – Mandarin Location: Quezon City, Philippines Work Setup: Onsite Work Schedule: Shifting / Night Shift Availability:... ...interactions using company systems and tools. Meet quality, productivity, attendance, and customer satisfaction...
- ...Job Title: Real-Time Analyst Vertical: UK Financial Customer Service Work Setup: 100% onsite in Eton Centris, Quezon City Work Shift: Shifting Salary: Up to 20% hike from last drawn salary + 2400 allowance depending on experience Start Date: ASAP Headcount:...
100000 - 180000 Php
...Role Overview: We are seeking an Associate Director of Quality to lead strategic quality initiatives for our Healthcare BPO operations. You will design and implement quality frameworks, drive Six Sigma and Lean projects, and champion customer experience, cost optimization...- ...Responsibilities 1.Assess business output and decision accuracy to ensure policy compliance and adherence to operational standards. 2.Conduct quality audits based on established sampling methodology. 3.Identify quality trends and recurring errors. Perform Root Cause Analysis (...
- ...Location: Taguig City (100% Onsite) Work Schedule: Day Shift... ...ASAP Are you a seasoned Quality Management leader with extensive experience in the Healthcare BPO industry? We're looking... ...continuously improve strategic Quality Assurance frameworks. Drive quality...
- ...QUALIFICATIONS: Bachelors Degree in Chemistry, Chemical Engineering, Cosmetic Science or a related field With 2-year experience in quality assurance within the cosmetic or skincare industry Familiarity with regulatory requirements and ISO standards and applicable to the...
55000 - 60000 Php
Job Title: USRN QA Specialist Work setup: Hybrid/TWFH Work schedule: Shifting Salary budget: PHP 60,000 package Location: All locations in the Philippines (BGC Taguig, Cebu, Davao and Clark, Pampanga) Qualifications: • At least 1 year of bedside experience...- ...: Associate Director – Quality Job Description We... ...Quality for a leading Healthcare BPO organization based in Taguig City, Philippines . This leadership... ...robust Quality Assurance (QA) frameworks, manage... ...Philippines Work Setup: Onsite (5 days per week) Shift...
- ...Cantonese Customer Service Representative (Multilingual) | Onsite | Quezon City | PHP 20,000 Sign-On Bonus Location: Quezon City, Metro... ...customer interactions using company systems and tools. Meet quality, productivity, attendance, and customer satisfaction targets...
- ...Associate Director, Quality – Healthcare BPO Location: Taguig City, Philippines Work Setup: 100% Onsite – 5 days/week Work Schedule: Day Shift Employment Type:... ...developing and implementing strategic Quality Assurance frameworks . ~ Experience leading...
34000 - 60000 Php
...Job Title: Multilingual Language - Thai Work setup: Onsite in Quezon City Work schedule: Shifting/ Night shift Salary: 34,746 to 60,... ...interactions accurately using company systems and tools. • Meet quality, productivity, attendance and customer satisfaction goals....- ...About The Job We’re changing the way people think about customer service, and we need your help! We’re looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing...
- ...Description Quality Assurance Analyst Full Location: Pasig City - PH We are looking for a detail-oriented and analytical Quality Assurance Analyst to join our contact center team. The Quality Assurance Analyst will be responsible for monitoring and evaluating...
52000 - 130000 Php
...Job Title: Cantonese Bilingual Account - Quezon City Onsite - Up to 130K + Incentives Company: Confidential Work Location: Quezon... ...service requests, and product information - Deliver high-quality customer service and resolve concerns promptly - Properly...- ...for respective team(s). -Assist in creation of Performance Improvement Plans (PIPs) for members not meeting expected production or quality targetsProvide suggestions to management on unit performance, including incentive programs, and performance rewards. -Demonstrate...
- ...reliable business management platform designed to grow with their operations. Role Description This is a full-time, on-site Quality Assurance Specialist role based in Metro Manila. The Quality Assurance Specialist will monitor and evaluate product and process quality...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to QUALITY ASSURANCE - HEALTHCARE | ONSITE QUEZON CITY. Be the first to apply!
