Beginners Accepted-Telco Technical Support
Full-time
Caldwell Communications Consultancy Philippines
Customer Service Representative – Telco
Metro Manila | Onsite
Caldwell Communication
About Caldwell Communication
Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.
Job Description
We are looking for Technical Customer Service Representatives to troubleshoot and support clients experiencing technical issues, providing clear solutions and professional guidance.
Responsibilities:
- Handle technical inquiries via phone, chat, or email
- Troubleshoot software, hardware, or connectivity issues
- Guide clients with step-by-step solutions
- Document issues and resolutions accurately
- Escalate unresolved issues to higher-level technical support
- Meet service quality and productivity targets
Schedule & Training:
- Shifts include nights, weekends, and holidays
- Paid technical training provided
Requirements:
- High School or Senior High School graduate (College preferred)
- Strong English and problem-solving skills
- Customer-focused and analytical
- Basic computer skills and multitasking ability
- Willingness to work onsite in Metro Manila
Why Join Us
- Competitive pay and performance incentives
- Technical training and professional growth
- Supportive team and collaborative environment
Apply Now
Start your career in technical support at Sapient and help clients resolve their IT and software issues.
Vacancy posted more than 2 months ago
Similar jobs that could be interesting for youBased on the Beginners Accepted-Telco Technical Support in Navotas vacancy
- ...Description Provide exceptional technical support to customers via phone, email, and chat. Troubleshoot technical issues and provide effective solutions to customer inquiries. Document and track customer interactions in the support ticketing system. Collaborate...
- We’re hiring Customer Service Representatives! Open to Senior High School graduates with or without BPO experience. Benefits: HMO, Night Diff, Rice Allowance, Paid Leaves, 13th Month Pay, Insurance Day 1, Mental Wellness Program, Government Benefits. Apply...
- ...An Email and Chat Support Agent provides customer assistance through email and live chat platforms. The role focuses on addressing customer... ...concerns such as refunds, cancellations, billing questions, or technical problems. Document interactions and update customer...
- ...Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and...
- ...experience. Willing to work onsite and on shifting schedules. What We Offer: Competitive salary (Negotiable upon interview). Paid training. Career growth opportunities. Fun and supportive work environment. Fast hiring process. Schedule: Shifting. Apply Now!...
- Description We are looking for TSRs to join a fast growing account in Pasig. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities ...
- ...Description Provide first-level support to customers regarding technical issues related to telecommunications services. Diagnose and resolve technical problems through various communication channels. Document customer interactions and technical findings in the...
- ...telecommunications clients, ensuring their needs are met and expectations exceeded. Manage customer inquiries and provide technical support related to telecom services and products. Assist in the onboarding process for new clients, ensuring a smooth transition and...
- ...Position: Technical Support Associate Location: Philippines About LRN: LRN is the world’s leading dedicated ethics and compliance SaaS company, helping more than 30 million people every year navigate complex regional and global regulatory environments and build...
775000 $ per day
...SETUP: Return to Office RESPONSIBILITIES: • Handle inbound T1/T2 technical support contacts for residential fiber internet customers transferred... ...: • Technical support experience from international telco accounts Mandaluyong Equal Employment Opportunity...775000 $ per day
...SETUP: Return to Office RESPONSIBILITIES: • Handle inbound T1/T2 technical support contacts for residential fiber internet customers transferred... ...2 Technical support experience from international telco accounts Mandaluyong Equal Employment...- Description Assist in the design, development, and implementation of engineering projects. Collaborate with senior engineers to troubleshoot and optimize existing systems. Contribute to the development of software solutions by writing clean and efficient code....
- ...OPERATIONAL EXCELLENCE At the heart of great partnerships we’ll always find EMPATHY WHAT IS YOUR ROLE As the Team Captain, Technical Support you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the...
- ...Provide administrative support to the technical team, including scheduling meetings, preparing reports, and updating technical documentation. Assist in maintaining and organizing databases, project files, and system records. Coordinate with cross-functional teams...
- ...Description Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Diagnose and resolve technical hardware and software issues. Guide users through step-by-step solutions in a friendly and...
- ...Description Provide technical assistance to customers regarding product features and troubleshooting. Collaborate with the sales... ...Duties: Able to work collaboratively in a team environment. Working Conditions: Office-based with some remote support as needed....
7 $ per hour
...U.S.-Based Technology Startup Seeking Technical Support & Operations Specialist Location: Remote (Applicants Must Be Based in the Philippines) Terms: Full-time, Independent contractor Compensation: $7/hr, negotiable based on experience Schedule: Monday...- ...Description Provide pre-sale technical support to customers. Demonstrate products and services to potential clients. Assist in resolving customer inquiries and issues related to products. Build and maintain strong relationships with customers. Collaborate...
- ...clear documentation. Escalate complex issues to higher-level support or engineering teams as needed. Install, configure, and... ...CompTIA A+ – foundational IT support skills. Ability to explain technical issues to non-technical users. Customer service orientation...
- ...Abbott seeks a Technical Support Associate to provide first-line support for diagnostic and medical device products in the Philippines. The role involves handling customer inquiries via phone and email, documenting complaints, troubleshooting technical issues, and ensuring...
- ...Install, configure, and maintain computer hardware, operating systems, applications, and networks (routers, switches, firewalls). Technical Support: Act as the first point of contact for IT support, providing assistance to staff, troubleshooting hardware/software, and...
- ...Description Provide efficient and effective technical support to customers via phone, email, and chat. Diagnose and resolve technical issues while ensuring customer satisfaction. Document customer interactions and technical issues in the CRM system. Collaborate...
- ...Provide technical support and assistance to customers via phone, email, or chat. Diagnose and resolve technical issues related to software and hardware products. Collaborate with technical teams to enhance product support processes. Document customer interactions...
- ...Description Provide technical support and assistance to customers regarding product features and functionality. Collaborate with sales teams to understand customer needs and provide suitable solutions. Assist in the preparation and delivery of technical presentations...
- ...communication protocols With hands on experience in monitoring, network diagnosis and network analytic tools For Associate IT Support Engineer: Bachelor’s Degree in Computer Engineering, Information Technology or equivalent One (1) to two (2) years working...
- ...Description Serve as the first point of contact for customer inquiries and support. Assist customers in navigating services and resolving issues promptly. Maintain detailed records of customer interactions and transactions. Contribute to improving customer...
- ...Provide first-level support to end-users for hardware, software, and network issues via phone, email, or in person. Install, configure... .... Respond to and resolve IT support concerns. Document technical issues, solutions, and processes. Assist with onboarding and...
- ...Provide technical support and troubleshooting for hardware and software issues. Assist users in resolving IT-related inquiries and problems. Manage and maintain IT equipment, ensuring optimal performance. Document support actions and maintain records of user interactions...
- ...spearhead our Philippines operations for one of our key clients. This role is ideal for a seasoned leader with deep expertise in Technical Support and Operations , and a passion for delivering operational excellence, organizational growth, and exceptional service...
- ...6 months of BPO experience as a CSR or TSR . Can explain technical issues clearly to people without a tech background. Has great... ...via inbound calls, email, and chat. Provide technical support solutions for hotline agents, customer service centers, and onsite...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Beginners Accepted-Telco Technical Support. Be the first to apply!
