Senior Quality Manager (e-Commerce Social Media Account)
Full-time
Dencom Consultancy & Manpower Services
Position: Senior Quality Manager (e-Commerce Social Media Account)
Maximum Expected Pay: P160,000 package (P153,100 basic + P6,900 allowance)
Work Setup: 100% Onsite (Sheridan, Mandaluyong or Robinsons Omega)
Work Schedule : UK/US (midnight to nightshift)
Target Onboarding Date: ASAP
HC Needed : 3
Job Description
The Senior Quality Manager is responsible for leading and overseeing the quality strategy, performance metrics, and continuous improvement initiatives across an e-commerce and social media account. This role ensures compliance with client standards, drives process optimization, and mentors Quality Managers and supervisors to achieve high service excellence. The Senior Quality Manager works closely with operations and stakeholders to deliver consistent, data-driven quality outcomes.
Qualifications:
Educational Attainment: College Undergraduates with at least 2 years; associate or diploma courses are accepted
Length of BPO Experience: At least 5 years in a BPO Industry is required
Targeted BPO Experience / Line of Business: 5 years & above Senior Quality Manager experience in a BPO is required.
Ok to process tenured Quality Managers with 5 years and above supervisory experience in Quality.
E-commerce and Social media account experience is a plus but not required.
Language Proficiency Level: C1CEFR using ERFSET Voice & Flash hire exam
Recruitment Process: TA Interview (virtual) > Technical Interview (panel) > Case study presentation / interview
Assessments: EFSET. Flash hire exam and typing test
Vacancy posted more than 2 months ago
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