Medical Support Specialist - Non-Voice
Full-time
Caldwell Communications Consultancy Philippines
Job Description
We are seeking Healthcare Customer Service Representatives to provide support for patient inquiries, insurance questions, and service-related concerns. Ensure accurate information and quality service at all times.
Responsibilities:
- Respond to patient and client inquiries via phone, chat, or email
- Provide guidance on healthcare services, claims, and coverage
- Assist with form submissions and claim processing
- Document all interactions accurately
- Escalate complex issues to supervisors when necessary
- Maintain service quality and satisfaction metrics
Schedule & Training:
- Shifting schedules including nights and weekends
- Paid training on healthcare systems and company processes
Requirements :
- High School or Senior High School graduate (College preferred)
- Strong English communication
- Customer-oriented with attention to detail
- Basic computer skills and multitasking ability
- Onsite availability in Metro Manila
Why Join Us
- Competitive pay and incentives
- Exposure to healthcare accounts and industry knowledge
- Collaborative environment with growth opportunities
Vacancy posted a month ago
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