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Support Service Specialist - Medical Allied Course

Full-time

Growvite Staffing Services Inc

Qualifications

  • Graduate of any medical-allied course (e.g., Nursing, MedTech, Psychology)
  • Experience in HMO, healthcare, or customer service is an advantage
  • Good communication skills (written and verbal)
  • Comfortable handling inquiries via digital and social media platforms
  • Basic knowledge of medical terms and procedures
  • Computer literate and detail-oriented
  • Willing to do occasional outbound calls to providers

Responsibilities

1. Customer Experience

  • Initially acknowledges admission for the day through active call-out
  • Closely monitors admissions in assigned/affiliated providers
  • Creates case and authorization in One System; updates discharge date within 24hrs
  • Calls admitted member and reorients benefit plan and requirements during admission; ensures understanding through acknowledgement of explanation if visit is not applicable
  • Opportunity to expand services to attend members via hospital visits within hospital protocols
  • Assesses availment and issues Letter of Authorization accordingly to billing/credit and collection
  • Closely monitors member’s confinement progress through regular inquiry from available nurses on duty
  • Calls member and attending physician whenever necessary
  • May assist member during discharge to ensure proper computation and collection of uncoverable charges
  • Captures provider issues such as unpaid claims, implementation of new hospital policies, threat of suspensions, etc.
  • Establishes good working relationship among affiliated providers

2. Utilization Management

  • Reviews and analyzes cases of admission; checks necessity of the confinement and/or procedure
  • Reviews and reports member’s Length of Stay (LOS) and cost of confinement and/or procedure
  • Coordinates complex/catastrophic cases to superior or Medical Resource for proper management
  • Approves coverage based on authority limit up to P50,000; otherwise refers to authorized approver
  • Reports denied admissions

3. Report Generation

  • End of day report of admissions and discharge
  • Updates the “endorsement to claims” in OS for claims’ reference

4. Others

  • Performs other tasks as may be assigned from time to time
Vacancy posted 13 hours ago
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