Product Analyst - Policy (AI)

Lendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia’s original and #1 digital mortgage brand - and the iconic Aussie franchise.

Powered by an advanced AI proprietary platform, a national network of 1,300 brokers, 230 retail stores, a team of experienced buyer’s agents, integrated property search and conveyancing, Aussie is supporting customers at every step of their property journey to find, buy and own with more confidence than ever before. Lendi Group’s loan book is more than $100b and it was named Australia’s Aggregator of the Year for 2024.

Why Join Us?

• Innovation at Our Core – We challenge the status quo and push boundaries to create better solutions.
• Work with the Best – Collaborate with some of the brightest minds in fintech, financial services, and strategy.
• Make an Impact  – Contribute to meaningful projects that shape our business and the future of property finance.
• Grow & Evolve  – Develop your skills and advance your career in a fast-moving, purpose-driven environment.

About the role

The Product Analyst is a foundational role that supports Product Managers and Product Leads through analysis, documentation, discovery support, delivery coordination, stakeholder follow-up, and product performance tracking.

This role is designed for someone developing their Product craft and looking to build strong foundations across customer understanding, data analysis, commercial thinking, product delivery, stakeholder collaboration, risk awareness and documentation quality.

The Product Analyst for Policy (AI) helps create clarity for cross-functional teams by gathering evidence, organising information, documenting requirements, supporting discovery activities, preparing product artefacts, and helping teams make better-informed decisions. The role works closely with Product, Design, Engineering, Data, Operations, Risk, Compliance and other business stakeholders.

This role is not expected to independently own a product strategy, roadmap, squad outcome or major stakeholder relationship. Instead, success is demonstrated through reliable execution, structured thinking, strong attention to detail, clear communication, curiosity, and the ability to support Product teams in delivering customer and business value.

Job Description

• Support Product Associates, Product Managers and Product Leads with analysis, documentation, discovery, delivery coordination and stakeholder follow-up across clearly defined product initiatives.
• Gather, organise and synthesise customer, stakeholder, business, operational and product inputs to help teams understand problems, opportunities, assumptions, risks and dependencies.
• Attend customer and user interviews where appropriate, taking clear notes and capturing observations, quotes, pain points, open questions and follow-up actions.
• Help identify recurring themes from customer feedback, support tickets, stakeholder input, analytics, research sessions and operational insights.
• Assist with translating customer and business requirements into draft Epics, User Stories and acceptance criteria, with review and guidance from a Product Associate, Product Manager or Business Analyst.
• Support solution design by keeping requirements and supporting documentation clear, structured and up to date as changes are made.
• Help document solution options, user flows, process flows, business rules, assumptions, dependencies, edge cases, open questions and decision history.
• Develop an understanding of the DVF framework and support the Product Associate / Product Manager by gathering inputs and documenting desirability, viability and feasibility considerations for review.
• Assist with backlog hygiene by updating tickets, documenting acceptance criteria, tracking actions, clarifying requirements and surfacing blockers or ambiguity early.
• Participate in agile ceremonies and help maintain delivery hygiene through notes, action tracking, documentation, follow-ups and clear communication of progress.
• Support product launches by helping prepare release notes, FAQs, stakeholder updates, enablement material, UAT support, issue triage and post-release feedback capture.
• Use available data and insights to support product stories, recommendations and decisions, escalating where analysis is incomplete, uncertain or requires specialist input.
• Develop understanding of Lendi Group’s products, customers, business model, commercial drivers, regulatory environment and operational context.
• Identify and raise known risks, blockers, incidents, dependencies or compliance concerns as they arise, and support documentation of mitigation actions.
• Communicate clearly on assigned work, progress, blockers and questions, producing structured notes, summaries, analysis and documentation for team and stakeholder consumption.
• Build effective relationships with Product, Design, Engineering, Data, Business Analysis, QA, Operations, Risk, Compliance, Commercial and other business stakeholders.
• Manage operations of the policy AI products supporting incidents, regular product updates and feedback from users

Qualifications

• At least 2 years of relevant experience Experience in:
  • Business Analysis
  • Product Analysis
• Early career experience in Product, Business Analysis, Data Analysis, Operations, Customer Support, Delivery Coordination, Product Design, Consulting, Technology or a related discipline.
• Demonstrated interest in digital products, customer experience, financial services, property, lending, technology or platform businesses.
• Strong written communication skills, with the ability to create clear notes, requirements, summaries, process documentation, stakeholder updates and product artefacts.
• High attention to detail and a structured approach to organising information, tracking actions and maintaining documentation.
• Curiosity about customer problems, user behaviour, business outcomes and how technology can improve experiences.
• Ability to work collaboratively with cross-functional teams including Product, Design, Engineering, Data, Business Analysis, QA and business stakeholders.
• Developing understanding of agile ways of working, including discovery, backlog refinement, sprint planning, delivery, release and post-release review.
• Comfort working with data, dashboards, spreadsheets, feedback sources or other analytical inputs to support product decisions.
• Ability to manage multiple tasks, follow through on commitments and escalate blockers or ambiguity early.
• Willingness to learn, seek feedback and build Product craft through hands-on experience, coaching and exposure to product delivery.
• Experience with tools such as Jira, Confluence, Figma, analytics platforms, spreadsheets or AI tools would be advantageous.
• Experience in home loans, financial services, property, broking, lending, digital platforms or regulated environments would be advantageous but is not essential.
• Experience in home loan serviceability and credit specific products

Additional Information

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.
• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration, with a requirement to work from our Makati office at least twice a month.
• Holistic wellbeing programs offering 24/7 support
• Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1.
• Access to 25 days of leave, made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home.
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.

Our culture is guided by our three core values:  We Are Stronger United; Act Like You Own It; and Keep Home Loans Human.  These values are part of our DNA—helping us attract, engage, and grow the right talent while building best-in-class products. Together with our principles, they guide how we collaborate, support one another, and make decisions to drive progress with purpose.

We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

This is an opportunity to shape the future of a fast-growing, purpose-driven company that’s transforming the homeownership journey.

Ready to contribute to Lendi Group’s next chapter? Apply now and be part of something big!

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