Customer Care Associate
Full-time
Edamama
edamama is the #1 online-to-offline (O2O) platform focused on products and services for parents and families in the Philippines! We're a mama-led company (with dads, aspiring parents, and kid-at-hearts on board too!) on a mission to make parenting easier. Think content, commerce, and community wrapped up in one supportive space. We reached another milestone in 2023 when we started to branch out into retail aiming to have 100 stores in the next 5 years!
What You'll Do
- Respond to customer queries and requests in a timely and accurate way via customer support channels (email, chat, social media, app ratings and reviews, phone, community pages, marketplace chats and reviews, etc.).
- Maintaining a customer-first, positive, empathetic and professional attitude toward customers at all times.
- Identify customer needs and help customers by putting their needs first. Anticipates the customer issue and provides a proactive solution.
- Liaise with internal teams for escalated customer concerns, and ensure to follow through to solve the escalated concerns within the customers promised resolution time.
- Track and maintain the customer care service level / KPI and metrics. KPIs are subject to regular review and update.
- Monitor and generate self and teams productivity and utilization reports for daily / regular performance review.
- Know and is always up to date when it comes to the products and customer related processes.
What We're Looking For
- At least 1 year of experience in the customer care/BPO industry doing both voice and non-voice transactions.
- Typing speed of 65-70 words per minute.
- Have had SME/Sr. Agent/CSR roles experience
- Knowledge of the e-commerce market in the Philippines highly preferred
- Experience in CRM or account and relationship management focused on customer needs
- Detail oriented personality
- Tools: Reliable computer and internet connection to ensure no operations disruption
- Strong teamwork ethics as well and commitment to achieving team SLAs
- Strong interpersonal and outstanding English and Tagalog communication skills
- Training & Development experience is a plus
Vacancy posted more than 2 months ago
Similar jobs that could be interesting for youBased on the Customer Care Associate in Makati vacancy
- ...Principal Duties & Responsibilities: The Customer Care Associate is responsible for providing product and service information and resolving product and service problems of the clients and brands that etaily supports. The job of a CSR includes but is not limited to clarifying...
- ...Do you take ownership, embrace challenges, and love problem-solving? If you are a customer service superstar, able to remain calm when customers are frustrated and have experience working with computers, we’d like to meet you! Karooooo is one of the largest vehicle...
- ...the execution of client requests and complaint resolution actions. Actively suggests and contributes to initiatives to improve customer satisfaction and customer service performance metrics. Follow a range of mandatory process steps to ensure that work is carried...
- ...Difference brokerage company that is looking for a Mandarin bilingual who can support their business. Position: Mandarin Customer Care Associate Company Industry: BPO Company (Primary Research Services Account) Work Location: Makati City Work Schedule: Nightshift (...
J-K Network Services
Makati16 days ago - Job Title: Customer Service Representative (CSR) Location: Makati (Onsite) Salary Package: ₱17,000 - ₱20,000 (Depending on Account) Job Description We are looking for Customer Service Representatives to join our team. If you have strong communication skills...
C&C
Makati8 days ago - ...is growing rapidly – delivering processing and contact center services to our banks globally. Our ambition is to provide excellent Customer, Partner, and Employee experience while keeping the bank safe and continuously improving on our performance and culture. ING...
- ...Organized and highly responsive Comfortable balancing patient care with business goals A proactive problem-solver who can work... ...experience in patient intake, patient coordination, healthcare customer service, admissions, or a similar role Excellent spoken and written...
- ...Responds to customer inquiries by phone (inbound and outbound), e-mail, or chat to provide problem resolution. Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships. Support different...
- ...About Us Glorietta G1, Makati City Job Summary Foundever is looking for passionate customer service associates who can live and breathe our core values. We’ll also need you to know your way around a computer and be comfortable supporting customers through phone...
- ...We are looking for a detail-oriented and customer-driven Sales and Customer Support Associate to join our client's team. This role focuses on assisting customers with inquiries, resolving concerns, and ensuring seamless service, while also driving sales through product...
- ...support workers, who provide exceptional support services and quality care. What are you expected to do? Schedule support... ...You have a strong commitment to providing excellence in customer service. You possess exemplary interpersonal skills to communicate...Remote job
- ...WHAT IS NEXT IN YOUR CAREER IN 2026? CARE COORDINATORS (PHRN) Gallagher Bassett, a premier multiline claims services provider, is looking for PHRNs to join their Workers’ Compensation Triage program. This is a care coordination and documentation support role that...
- ...emails. • Ability to stay focused and adaptable under pressure and shifting priorities • Knowledgeable in US Healthcare Law and Care Coordination • Familiarity with coding systems (ICD-10, CPT) is a plus. • Strong proficiency in MS Office tools and QA evaluation...
- ...We are seeking a Customer Support Associate to join a growing team in Makati. The ideal candidate will provide excellent customer service by handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication and support. Key...
- ...providing assistance related to government services, representing their country in a foreign country. Position: Mandarin Customer Associate Industry: Chinese Institution Location: Makati City Schedule: Dayshift Schedule | (Weekends Off) Salary: Php 50,...
J-K Network Services
Makati16 days ago - ...day at a time. Job Summary: The Customer Support Representative is responsible for... ...policy’s • Support our core values: CARE for our customers, CARE for our products... ...properly. Education/Experience: An Associate Degree and two years of experience, or an...
- ...Equipment Provided Day 1 HMO Life Insurance Position Overview We are seeking a Project-Based Operations Associate (KYC Analyst and Customer Support) to support onboarding, verification, and ongoing due diligence processes, as well as answering calls / inquiries...
- .... But, we also believe in balancing productivity with self-care . That’s why we offer all of our employees a vibrant and dynamic... ...pride in our work and aim to create meaningful impact for our customers and teammates. We pay attention to the details, think ahead,...
- ...Microsoft Technology Associate (MTA) About the Role We are seeking a detail-oriented and customer-focused Microsoft Technology Associate to support Enterprise Agreement (... ...building skills. ~ Ability to manage a high volume of accounts with precision and customer care....
- ...What you´ll do Review and assess customer deductions and chargebacks to evaluate case validity Communicate with internal teams (Sales... ...Global wellbeing standards with health and preventive care programs Gender-neutral parental leave for a minimum of 8 weeks...
- ...Retail Experience Associate | KitchenAid, Tempur, Philips & Leading Global Brands About the Role... ...Pot, Tempur, Coleman, Philips Personal Care, and BruMate . Based in our mall stores, you'll create exceptional customer experiences, provide expert product recommendations...
- ...What you´ll do Drive strategy, planning, and execution of customer operations within GBS+ Drive process optimization, efficiency, and... ...Global wellbeing standards with health and preventive care programs Gender-neutral parental leave for a minimum of 8 weeks...
- Jumpstart Your Career with Us - Be the Difference We're Looking For Customer Representative Are you ready to grow, shine, and make an impact? We're on the hunt for motivated, reliable, and enthusiastic individuals who are eager to start or level up their careers. If...
Bellsoft Network
Makatimore than 2 months ago - ...30 days per year Diverse national and international growth opportunities Global wellbeing standards with health and preventive care programs Gender-neutral parental leave for a minimum of 8 weeks At Henkel, we come from a broad range of backgrounds,...
- ...ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize...
- Steel, industrial supplies and infrastructure, food, and textiles are the four main business sectors of this multispecialty trading organization and it was established in 1997. Position: Accounting Associate CompaMakati16 days ago
- ...them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new... ...chains. What you’ll do We are looking for a BIM Associate I to join our team in a fully remote capacity. In this role, you...
- ...individuals who are comfortable challenging the status quo and taking ownership of their contributions. Key Responsibilities: As a Customer Service Representative, you will: Provides End-to-end approach for issue resolution Resolve inquiries by having a solution...
- ...tasking and working under pressure Capable of handling changing requirements or demands Key Responsibilities: Deliver excellent customer service and handle inquiries professionally. - Strive to understand a pet’s (dog and/or cat) health condition, lifestyle, habits...
WHR Global Consulting
Makatia month ago - ...If you’re a customer-focused professional with strong communication skills, confidence in handling customer concerns, and the ability to thrive in a tech-driven environment, we’d love to hear from you! We have an in-house Customer Service position for you! Cartrack...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Care Associate. Be the first to apply!
