Property Manager

The Property Manager provides strategic and operational leadership over property management teams and assigned residential communities within the region. The role drives efficient property operations, timely turnover and move-in readiness, quality homeowner services, SLA compliance, regulatory adherence, and continuous improvement across all assigned properties.

What you'll do:

Regional Property Management Operations

• Lead and oversee the day-to-day operations of property management teams across assigned projects and ensure consistent service delivery standards.

• Monitor project performance, operational efficiency, manpower readiness, and delivery of property management commitments.

• Establish and implement property management standards, procedures, and operating guidelines in coordination with Head Office and project teams.

• Identify operational gaps and implement corrective actions and continuous improvement initiatives across assigned properties.

• Provide leadership, direction, and operational support to project property management teams to address issues and achieve project requirements.

Property Turnover, Move-in & Homeowner Experience

• Oversee the timely and orderly turnover of units and common areas and facilitate a smooth move-in experience for homeowners.

• Monitor project readiness for turnover, including facilities, utilities, services, and other requirements necessary for homeowner occupancy.

• Coordinate the resolution of unit and move-in concerns, including electrical energization, water supply, internet connectivity, and other essential services.

• Monitor homeowner satisfaction and address service concerns to maintain quality and responsive property management.

• Coordinate with relevant project teams to resolve turnover-related issues and ensure timely delivery of commitments to homeowners.

Facilities, Services & SLA Management

• Monitor the availability, functionality, and quality of facilities, amenities, utilities, and services required across assigned properties.

• Oversee service providers and validate compliance with agreed Service Level Agreements (SLAs), service standards, and contractual requirements.

• Monitor the timely delivery of critical property services, including security, housekeeping, garbage collection, landscaping, streetlights, utilities, and other community services.

• Review service performance, identify recurring issues, and recommend corrective actions or service improvements.

• Coordinate with Procurement and relevant Head Office teams on service provider performance, contracts, and operational requirements.

Compliance, HOA & Property Governance

• Ensure compliance of property management teams and assigned communities with company policies, property rules and regulations, legal requirements, and applicable restrictions.

• Establish and maintain appropriate project-level policies, procedures, and controls in coordination with Head Office.

• Facilitate the formation of Homeowners Associations and coordinate their eventual transition and turnover with the Village Administration Team.

• Monitor the completeness and accuracy of HOA records, property management records, turnover documentation, service records, and other required documentation.

• Coordinate with Legal, Finance, Village Administration, and other stakeholders on compliance, governance, HOA, and property-related matters.

Performance Management, Reporting & Stakeholder Coordination

• Monitor project property management performance, including turnover, move-ins, service delivery, SLA compliance, collections, and operational commitments.

• Review and validate management reports and ensure accurate and timely submission of required operational and project reports.

• Analyze operational and service data and recommend actions to improve efficiency, homeowner satisfaction, cost-effectiveness, and service quality.

• Maintain effective coordination between Head Office departments, project sites, service providers, and other stakeholders to facilitate timely resolution of operational concerns.

• Provide management with regular updates on regional performance, critical issues, risks, and recommended actions

What we're looking for:

• Bachelor’s degree in Business Administration, Property Management, Engineering, Hospitality Management, or a related field; a Master’s degree is an advantage.

• At least 8–10 years of progressive managerial experience in property management, preferably overseeing large-scale residential, commercial, or industrial properties and multiple sites.

• Extensive experience in property operations, facilities management, property turnover, homeowner relations, HOA operations, and external service provider management.

• Knowledge of property and facilities management, community operations, vendor and SLA management, quality assurance, regulatory compliance, and continuous improvement.

• Relevant professional license or certification, such as Licensed Engineer or Property/Facilities Management Certification, is an advantage.

• Strong competencies in operational planning, performance reporting, policy and SOP development, stakeholder management, problem-solving, decision-making, and Microsoft Office applications.

• Demonstrates strong leadership, accountability, sound judgment, organization, attention to detail, integrity, professionalism, resilience, and service orientation.

• Embraces a mission-driven and entrepreneurial mindset, practicing responsible stewardship of properties and resources while upholding Christian values of integrity, respect, compassion, humility, and accountability