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Mandarin Hotel Communications Representative

Full-time

J-K Network Services

Company Profile: One of Asia's grandest and luxurious hotels, resorts, and casinos. This company has more than 5000 employees, including multilingual staff to serve high-end guests and foreign clients. Position: Mandarin Hotel Representative (Speaking Only) Company Industry: Biggest 5 Star Entertainment Hotel Work Location: Parañaque or Pasay City Work Schedule: Shifting Schedule Salary: Php35,000 - Php45,000 Incentives and Service charges will also be given Work Set Up: Work On-site

BENEFITS:

  • HMO/Medical Insurance
  • Life Insurance
  • 25 days paid leave credits
  • 13th month pay
  • Free daily buffet meal
  • Free parking
  • Property discounts
  • Retirement plan
  • Annual salary/merit increase depending on performance
  • Rice Subsidy Php 1,750
  • Other allowance P3,000 to P5,000 monthly

REQUIREMENTS OF THE JOB:

  • Open to Filipinos and Filipino-Chinese who can speak Mandarin & English.
  • Open for High School graduates and Bachelor's Degree in Hospitality, Marketing, or Business Administration.
  • Having experience in the casino industry is an advantage.
  • At least 1 year of experience in customer service and/or hospitality.
  • Good written and verbal communication skills in English.

RESPONSIBILITIES OF THE JOB APPLICATION:

  • Assisting international guests, specifically Chinese nationals.
  • Assist Mandarin-speaking customers with membership registration, account inquiries, and rewards program transactions.
  • Process redemption of rewards, complimentary items, gifts, transportation, food and beverage vouchers, and room accommodations according to company guidelines.
  • Providing customer service maintains a professional working relationship with patrons.
  • Ensures Chinese guest preferences are kept updated for ease of reference.
  • Responsible for managing customer relations and enhancing the experience of VIP guests at a casino
  • Keeps all VIP staff informed of all necessary information.
  • Develops new customers and maintains existing customers for Table Games. Obtains credit information to establish credit lines.
  • Provide the most polite and comfortable assistance to guests
  • Assist Mandarin guests with game-related inquiries

Vacancy posted a month ago
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