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Assistant Manager - QA (Cebu) | Onsite

Full-time

Tasq Staffing Solutions, Inc.

Work Setup: Onsite

Work Location: Cebu

Requirements:

  • Education: At least 2 years in college (No back subjects).
  • Work Experience: 1 to 2 years of BPO Team Lead or Assistant Manager experience.

Responsibilities:

  • Ensure quality monitoring, feedback, reporting, and other QC deliverables are completed on time.
  • Support the implementation of Quality Excellence initiatives in coordination with Operations and Migration teams.
  • Prepare accurate and timely quality and SLA performance reports.
  • Conduct calibration and Gage R&R sessions with internal teams and clients.
  • Ensure compliance with quality standards, QSD, and audit requirements.
  • Work with Operations to identify process gaps and drive continuous improvements.
Vacancy posted 5 days ago
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