CSR Trainer - Pampanga

Client Company: This company helps large organizations refine customer interactions and strengthen operational performance through modern, technology-supported practices. Position: CSR Trainer Industry: BPO Location: Clark Pampanga Salary Offer: Php35,000 Work Schedule: Shifting Schedule Work Set Up: Work-Onsite Job Requirements: Open for Undergraduates With at least 2 years experience as a Trainer in a BPO setting. With sales experience is a plus Amenable to work onsite in Clark Pampanga Can start as soon as possible Job Responsibilities: Create lesson plans, manuals, videos, and activities for new hires and existing staff. Monitor customer interactions, provide constructive feedback, and identify individual/team skill gaps. Prepare training resources, schedule sessions, and maintain updated records. Assess training effectiveness and recommend updates to enhance quality and alignment with company goals. Coordinate with managers, support new initiatives, and sometimes provide frontline support or training for specific products/systems. Recruitment process: Online and Face to face Initial interview Final interview Job offer