Call Center Agent
Full-time
Synlink Recruitment Outsourcing Co. Inc.
Talk to Customers: Answer incoming calls or make outgoing calls with a helpful and friendly attitude.
Listen and Understand: Pay close attention to what the customer needs or what their problem is.
Find Answers: Use company tools, guides, and training to give correct information or solve issues.
Type and Record: Keep track of every interaction by typing clear notes into the computer system.
Pass on Hard Cases: Send complex problems to a supervisor or the right team when you cannot fix them yourself.
Hit Team Goals: Keep talks efficient, accurate, and high-quality to meet daily performance targets.
Vacancy posted more than 2 months ago
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