Jr. Account Manager - Entry Level

Are you passionate about people and operations? Join our growing team! As a Jr. Account Manager, you’ll play a key role in recruitment, employee engagement, and site operations to ensure our teams run smoothly in a fast-paced BPO environment.

Key Responsibilities:

Human Resources Functions:

• Assist with end-to-end recruitment: sourcing, screening, interviewing, and onboarding of candidates.
• Maintain accurate employee records, HRIS, and documentation in compliance with labor laws and company policies.
• Support employee engagement activities, retention programs, and performance management initiatives.
• Coordinate payroll data, attendance, and benefits administration.
• Handle employee relations concerns and escalate issues as needed.

Operations Support:

• Collaborate with Operations Managers to ensure proper workforce scheduling and resource allocation.
• Assist in monitoring performance metrics, attrition, and absenteeism reports.
• Provide administrative support to site operations (facilities, supplies, vendor coordination).
• Support compliance with client requirements, internal policies, and audit processes.
• Prepare HR and operational reports for management review.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or related field.
• 1–3 years of experience in HR or operations, preferably in a BPO setting.
• Knowledge of recruitment processes, labor laws, and HR best practices.
• Exposure to BPO workforce management, scheduling, or site operations is an advantage.
• Strong communication and interpersonal skills.
• Excellent organizational skills and ability to multitask in a fast-paced environment.
• Proficiency in MS Office applications and HRIS tools.